• IT Help Desk Technician

    Paragus Strategic IT (Hadley, MA)
    Tier 1 & 2 Case Agent Paragus IT is the largest outsourced IT vendor in the Pioneer Valley, and we are just getting started. We dream of serving 1,000 customers ... at a client site within defined SLAs + Review ticketing and monitoring queue for timely assignment and resolution...nerf gun battle + Prior experience with help desk ticketing systems and service desk management tools (ie, Remedy,… more
    Paragus Strategic IT (11/19/25)
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  • Cust Svc Operations Analyst 2

    Public Consulting Group (Boston, MA)
    …To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. The agent will ... technician. + Record, track, and document the Incidents and requests in the ticketing tool. Ensure all successful and unsuccessful decisions made, and actions taken,… more
    Public Consulting Group (10/29/25)
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