- Wayfair (Boston, MA)
- Who We Are: The GPS/ Agent Experience - ServiceHub team is responsible for enhancing the internal tools and workflows used by Wayfair's customer service agents. Our ... mission is to drive improved agent engagement, streamline resolution processes, and ultimately boost customer...within ServiceHub, the internal platform powering sales, customer support, ticketing and supplier support at Wayfair. + Own the… more
- Sprinklr (MA)
- …and Support Transformation leads. + Map legacy operations (telephony, IVR, ticketing , WFM) into modern Sprinklr-enabled workflows using AI routing, unified ... agent desktop, knowledge bases, and self-service portals. **Platform Leadership**...across Care modules: Case Management, Smart Responses, Bot Framework, Agent Assist, Knowledge Base, Routing Logic. + Lead workspace… more