• Software Engineering Manager, Agent…

    Wayfair (Boston, MA)
    …out of our Boston office on a hybrid schedule. Who We Are: The GPS/ Agent Experience - ServiceHub team is responsible for enhancing the internal tools and workflows ... Wayfair's customer service agents. Our mission is to drive improved agent engagement, streamline resolution processes, and ultimately boost customer satisfaction… more
    Wayfair (06/27/25)
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  • Sr. Technical Success Manager - Service

    Sprinklr (MA)
    …and Support Transformation leads. + Map legacy operations (telephony, IVR, ticketing , WFM) into modern Sprinklr-enabled workflows using AI routing, unified ... agent desktop, knowledge bases, and self-service portals. **Platform Leadership**...across Care modules: Case Management, Smart Responses, Bot Framework, Agent Assist, Knowledge Base, Routing Logic. + Lead workspace… more
    Sprinklr (06/05/25)
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