• Technical Operations Center Service Desk…

    CACI International (Arlington, VA)
    Technical Operations Center Service Desk Agent Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: ... Travel: Local * * * The Technical Operations Center (TOC) Service Desk Agent provides mid-level support for an Information Technology (IT) Service Desk which… more
    CACI International (09/25/25)
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  • Cloud Support Agent

    OVHcloud (Reston, VA)
    Job Summary OVHcloud US is looking for a Cloud Support Agent to join our Customer Support team. The Cloud Support Agent provides frontline support for customer ... customer support service for technical products, including at least 2 years using a ticketing system for support (ServiceNow, Zendesk) + IT degree or 3+ years of… more
    OVHcloud (08/15/25)
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  • Service Desk Agent I (Part-time)

    V2X (Reston, VA)
    …of technical functionality to a non-technical audience + Experience using Service Desk ticketing software + Skills & Technology Used + Proficiency in mobile devices ... and operating systems (iPhone and Android) + Proficiency in Smart TV's and streaming devices + Working knowledge of MS Office products + Broad knowledge of IT products, services, and terminology + Required to stay updated on various organizational procedures… more
    V2X (09/24/25)
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  • Airport Agent - SHD

    SkyWest Airlines (Shenandoah, VA)
    …while performing a variety of tasks including but not limited to ticketing and re-booking passengers, boarding flights, assisting passengers with special needs, ... resolving customer concerns, and more. As a SkyWest employee you'll enjoy a variety of benefits such as worldwide flight benefits for you and your family, shift trade flexibility, 401(k) match, profit sharing, working in a great team atmosphere, and the… more
    SkyWest Airlines (09/24/25)
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  • Service Desk Agent II

    ASM Research, An Accenture Federal Services Company (Richmond, VA)
    …to the correct IT support group. + Track issues using an ITSM ticketing system. Keep meticulous notes. + Troubleshoot and repair Desktop/Laptop and thin client ... hardware. + Support peripheral devices (Printers, Smartphones, Scanners etc.). + Using BPA and industry standards, follow complex procedures, updating procedures as necessary. + Understand the IT working environment sufficiently to explain technical issues to… more
    ASM Research, An Accenture Federal Services Company (08/08/25)
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  • Enterprise Help Desk Tier 1 Manager

    Leidos (Lorton, VA)
    …operations and our customers through customer experience, user experience, agent experience and performance management initiatives and improvements. This position ... 1 team and Program end users related to the ticketing system. + Supervises the EHD Tier 1 team...understanding of SD/HD metrics. + Proven experience working in ticketing systems and ability to analyze and improve SD/HD… more
    Leidos (10/03/25)
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  • Service Desk Analyst - SME (Team Lead)

    GovCIO (Richmond, VA)
    …communications to staff and end-users + Oversees training of service desk agent staff + Collaborate with tier three support groups to establish relationships, ... Experience managing remote staff + Experience with ServiceNow or similar ticketing systems + Experience troubleshooting Windows 11, Microsoft 365, computer hardware… more
    GovCIO (09/20/25)
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