- Paragus Strategic IT (Worcester, MA)
- Tier 1 & 2 Case Agent Paragus IT is the largest outsourced IT vendor in the Pioneer Valley, and we are just getting started. We dream of serving 1,000 customers ... at a client site within defined SLAs + Review ticketing and monitoring queue for timely assignment and resolution...opportunities, and likes to keep busy and stays motivated Hours : Full Time - Monday-Friday Compensation: Salaried Exempt -… more
- Paragus Strategic IT (Hadley, MA)
- Senior Case Agent Summary: Paragus IT is the largest outsourced IT vendor in the Pioneer Valley, and we are just getting started. We aspire of serving 1000 customers ... problems - we're building trust. As a Senior Case Agent , you'll be the go-to expert for our most...documenting clear, lasting resolutions + Familiarity with help desk ticketing systems such as ConnectWise, Autotask, or similar MSP… more