• Level 1 - 2 IT Support Technician

    Paragus Strategic IT (Worcester, MA)
    Tier 1 & 2 Case Agent Paragus IT is the largest outsourced IT vendor in the Pioneer Valley, and we are just getting started. We dream of serving 1,000 customers ... at a client site within defined SLAs + Review ticketing and monitoring queue for timely assignment and resolution...managing client expectations + Participate in our on-call 24/7 support rotation (averaging 3 weeks per year) + And… more
    Paragus Strategic IT (11/08/25)
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  • Senior Support Technician

    Paragus Strategic IT (Hadley, MA)
    Senior Case Agent Summary: Paragus IT is the largest outsourced IT vendor in the Pioneer Valley, and we are just getting started. We aspire of serving 1000 customers ... We're not just fixing problems - we're building trust. As a Senior Case Agent , you'll be the go-to expert for our most complex technical challenges, leading with… more
    Paragus Strategic IT (10/23/25)
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  • Cust Svc Operations Analyst 2

    Public Consulting Group (Boston, MA)
    …public sector. To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. ... The agent will interact with customers through the Zendesk(R) support platform, implement best practices, and ensure that customer tickets are being addressed… more
    Public Consulting Group (10/29/25)
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