• Software Engineering Manager, Agent…

    Wayfair (Boston, MA)
    …improving agent experience within ServiceHub, the internal platform powering sales, customer support , ticketing and supplier support at Wayfair. + Own ... and performance perspective, driving improvements in system reliability, usability, and agent efficiency. + Collaborate closely with operations, support teams,… more
    Wayfair (06/27/25)
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  • Sr. Technical Success Manager - Service

    Sprinklr (MA)
    …transformation-not just platform rollout-by aligning Sprinklr's technology to the customer's support operating model, cost structure, and digital roadmap. The TSM is ... as a trusted advisor to Heads of Service, Contact Center Directors, and Support Transformation leads. + Map legacy operations (telephony, IVR, ticketing , WFM)… more
    Sprinklr (06/05/25)
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