• Cloud Support Agent

    OVHcloud (Reston, VA)
    Job Summary OVHcloud US is looking for a Cloud Support Agent to join our Customer Support team. The Cloud Support Agent provides frontline support ... service for technical products, including at least 2 years using a ticketing system for support (ServiceNow, Zendesk) + IT degree or 3+ years of experience in… more
    OVHcloud (08/15/25)
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  • Help Desk Agent I

    SAIC (VA)
    **Description** SAIC has several openings for a **Fully Remote** , Help Desk Agent I supporting The Virginia Information Technology Agency (VITA) Program. Our Help ... and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software,...Soft Skills- Personable and Professional + MS Office + Ticketing System + Possesses the ability to work in… more
    SAIC (10/01/25)
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  • Technical Operations Center Service Desk…

    CACI International (Arlington, VA)
    …of Travel: Local * * * The Technical Operations Center (TOC) Service Desk Agent provides mid-level support for an Information Technology (IT) Service Desk which ... Technical Operations Center Service Desk Agent Job Category: Information Technology Time Type: Full...via multiple channels, including phone, web chat, email, and ticketing . * Demonstrate sound customer service and telephone etiquette… more
    CACI International (09/25/25)
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  • Service Desk Agent II

    ASM Research, An Accenture Federal Services Company (Richmond, VA)
    …the correct IT support group. + Track issues using an ITSM ticketing system. Keep meticulous notes. + Troubleshoot and repair Desktop/Laptop and thin client ... **General Summary** Provides remote Tier 1 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a team of… more
    ASM Research, An Accenture Federal Services Company (08/08/25)
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  • Service Desk Agent I (Part-time)

    V2X (Reston, VA)
    …from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a ... with integrity, respect, responsibility, and professionalism. Responsibilities + 100% phone support (inbound and outbound) + Provide first level support … more
    V2X (09/24/25)
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  • Service Desk Analyst - SME (Team Lead)

    GovCIO (Richmond, VA)
    …and facilitate communications to staff and end-users + Oversees training of service desk agent staff + Collaborate with tier three support groups to establish ... hiring for a Service Desk Analyst - Team Lead to provide first-line technical support to the organization's end-users to resolve issues related to IT hardware and… more
    GovCIO (09/20/25)
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