• Service Desk Agent II

    ASM Research, An Accenture Federal Services Company (Annapolis, MD)
    …incident to the correct IT support group. + Track issues using an ITSM ticketing system . Keep meticulous notes. + Troubleshoot and repair Desktop/Laptop and thin ... environment. **Job Responsibilities** + Provide front line support for IT systems and software, fielding telephone calls, voicemails, emails, and portal requests.… more
    ASM Research, An Accenture Federal Services Company (08/08/25)
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  • IT Manager - Systems Administration,…

    Montage Marketing Group (Rockville, MD)
    …contracting environment, you will oversee IT operations from everyday helpdesk ticketing through systems administration, vendor management, budgeting, and ... for a great opportunity to drive organizational strategy and lead hands-on helpdesk/ systems administration efforts? Do you have a strong background in developing and… more
    Montage Marketing Group (09/17/25)
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  • Systems Network Administrator (SNA-0)

    Leidos (Laurel, MD)
    …communication of status to agency management and internal customers + Use a ticketing system , document repository, and customer tools and applications. + ... support for implementation, troubleshooting and maintenance of Information Technology (IT) systems . Manages IT system infrastructure and any processes related… more
    Leidos (09/20/25)
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  • Cyber Security Engineer

    Leidos (Bethesda, MD)
    …of Action and Milestones (POA&Ms). + Collaborate with ISSOs, ISSMs, developers, and system owners to ensure systems are developed and maintained with approved ... job will be to design, develop, and implement secure systems in on-premises infrastructure. You will leverage on your...best practices to ensure that security is integrated into system design, development, testing, and deployment and that all… more
    Leidos (07/11/25)
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  • Service Desk Analyst - SME (Team Lead)

    GovCIO (Annapolis, MD)
    …+ Experience managing remote staff + Experience with ServiceNow or similar ticketing systems + Experience troubleshooting Windows 11, Microsoft 365, computer ... communications to staff and end-users + Oversees training of service desk agent staff + Collaborate with tier three support groups to establish relationships,… more
    GovCIO (09/20/25)
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