• Software Engineering Manager, Agent…

    Wayfair (Boston, MA)
    …team from both a technical and performance perspective, driving improvements in system reliability, usability, and agent efficiency. + Collaborate closely with ... managing high-performing software engineering teams delivering impactful user-facing or agent -facing products. + Experience building backend systems using… more
    Wayfair (06/27/25)
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  • Sr. Technical Success Manager - Service

    Sprinklr (MA)
    …and Support Transformation leads. + Map legacy operations (telephony, IVR, ticketing , WFM) into modern Sprinklr-enabled workflows using AI routing, unified ... agent desktop, knowledge bases, and self-service portals. **Platform Leadership**...multi-year service transformation programs involving multiple business units and systems . + Strong capability in project/program management, stakeholder engagement,… more
    Sprinklr (06/05/25)
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  • Service Desk Analyst

    TEKsystems (Boston, MA)
    …Office 365 productivity suite + Basic networking concepts (Wi-Fi, VPN, DHCP) + Ticketing systems (eg, ServiceNow, Jira) + Strong interpersonal and communication ... Description The Level One Service Desk Agent is the first point of contact for...applications (Microsoft 365, Teams, VPN, antivirus, etc.) o Operating systems (Windows/macOS) o User accounts, access, and password resets… more
    TEKsystems (07/11/25)
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