• Level 1 - 2 IT Support Technician

    Paragus Strategic IT (Worcester, MA)
    …the middle of a nerf gun battle + Prior experience with help desk ticketing systems and service desk management tools (ie, Remedy, ServiceNow, Connectwise, ... Tier 1 & 2 Case Agent Paragus IT is the largest outsourced IT...at a client site within defined SLAs + Review ticketing and monitoring queue for timely assignment and resolution… more
    Paragus Strategic IT (11/08/25)
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  • Senior Support Technician

    Paragus Strategic IT (Hadley, MA)
    …Analyses (RCA) and documenting clear, lasting resolutions + Familiarity with help desk ticketing systems such as ConnectWise, Autotask, or similar MSP tools + ... Senior Case Agent Summary: Paragus IT is the largest outsourced...Qualifications: + 5+ years of experience in IT support, systems administration, or network engineering + Strong technical expertise… more
    Paragus Strategic IT (10/23/25)
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