- Wayfair (Boston, MA)
- …team from both a technical and performance perspective, driving improvements in system reliability, usability, and agent efficiency. + Collaborate closely with ... managing high-performing software engineering teams delivering impactful user-facing or agent -facing products. + Experience building backend systems using… more
- Sprinklr (MA)
- …and Support Transformation leads. + Map legacy operations (telephony, IVR, ticketing , WFM) into modern Sprinklr-enabled workflows using AI routing, unified ... agent desktop, knowledge bases, and self-service portals. **Platform Leadership**...multi-year service transformation programs involving multiple business units and systems . + Strong capability in project/program management, stakeholder engagement,… more