• Help Desk Agent I

    SAIC (VA)
    …customer issues + Documentation + Soft Skills- Personable and Professional + MS Office + Ticketing System + Possesses the ability to work in a specified ... of internal and/or outside customer computer hardware, software, network, system /application access, and telecommunications systems . Diagnoses, identifies,...ticketing system including but not limited to:… more
    SAIC (10/01/25)
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  • Cloud Support Agent

    OVHcloud (Reston, VA)
    …in customer support service for technical products, including at least 2 years using a ticketing system for support (ServiceNow, Zendesk) + IT degree or 3+ years ... Summary OVHcloud US is looking for a Cloud Support Agent to join our Customer Support team. The Cloud...networking - OSI, Ports, Protocols + Experience with operating systems - versioning and installations + Experience with command… more
    OVHcloud (08/15/25)
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  • Technical Operations Center Service Desk…

    CACI International (Arlington, VA)
    Technical Operations Center Service Desk Agent Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: ... Travel: Local * * * The Technical Operations Center (TOC) Service Desk Agent provides mid-level support for an Information Technology (IT) Service Desk which… more
    CACI International (09/25/25)
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  • Service Desk Agent II

    ASM Research, An Accenture Federal Services Company (Richmond, VA)
    …incident to the correct IT support group. + Track issues using an ITSM ticketing system . Keep meticulous notes. + Troubleshoot and repair Desktop/Laptop and thin ... environment. **Job Responsibilities** + Provide front line support for IT systems and software, fielding telephone calls, voicemails, emails, and portal requests.… more
    ASM Research, An Accenture Federal Services Company (08/08/25)
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  • Service Desk Agent I (Part-time)

    V2X (Reston, VA)
    …of technical functionality to a non-technical audience + Experience using Service Desk ticketing software + Skills & Technology Used + Proficiency in mobile devices ... and operating systems (iPhone and Android) + Proficiency in Smart TV's and streaming devices + Working knowledge of MS Office products + Broad knowledge of IT… more
    V2X (09/24/25)
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  • Service Desk Analyst - SME (Team Lead)

    GovCIO (Richmond, VA)
    …+ Experience managing remote staff + Experience with ServiceNow or similar ticketing systems + Experience troubleshooting Windows 11, Microsoft 365, computer ... communications to staff and end-users + Oversees training of service desk agent staff + Collaborate with tier three support groups to establish relationships,… more
    GovCIO (09/20/25)
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