- Amazon (Herndon, VA)
- …to own them to completion. Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of Cloud Computing. We are currently expanding our ... in line with internal SLAs - Manage assigned work and priorities through ticketing system and/or workflows. - Interact with other datacenter personnel to coordinate… more
- Amazon (Herndon, VA)
- …in a Data Center environment. Manage assigned work and priorities through ticketing system and/or workflows. Provide status updates to Stakeholder via ticketing ... effort that has been assigned. All efforts need to be documented via ticketing system. Successful candidates must be comfortable working at heights, including on… more
- CGI Technologies and Solutions, Inc. (Arlington, VA)
- …accurate records of incidents, monitoring activities, and resolutions using ticketing and documentation tools. * Proactive Maintenance: Develop strategies and ... with IT monitoring tools (eg, Dynatrace, Nagios, Zabbix) and ticketing systems (eg, ServiceNow). * Problem-Solving: Excellent analytical and problem-solving… more
- GovCIO (Richmond, VA)
- …for users, documenting and logging all calls and issues in trouble ticketing system. **Escalate complex problems:** + Report significant or recurring issues to ... part of a team. + **Familiarity with tools:** Experience with SNOW and ticketing software is preferred. **Clearance Required:** US Citizenship is required to obtain… more
- GovCIO (Alexandria, VA)
- …and detailed documentation of complex resolutions within the enterprise ticketing system (eg, ServiceNow), adhering to ITIL framework standards. **Qualifications** ... troubleshooting enterprise management tools (SCCM/MECM, Intune/Endpoint Manager) and enterprise ticketing systems. + Exceptional analytical and problem-solving skills, with… more
- General Dynamics Information Technology (Sterling, VA)
- …for program equipment challenges. + Document and track support calls using ticketing systems. **WHAT YOU'LL NEED TO SUCCEED** + Current **DoW SECRET Clearance** ... **Net+** , and/or **MCDST** . + Proficiency in using ticketing systems to document and track support calls. **Skills...+ Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off… more
- General Dynamics Information Technology (Sterling, VA)
- …analysis for program equipment challenges. + Document and track support calls using ticketing systems. **WHAT YOU'LL NEED TO SUCCEED** + Current DoW Secret level ... course, with advanced radar repair courses preferred. + Proficiency in using ticketing systems to document and track support calls. **Skills and Competencies:** +… more
- Quality Technology Services, LLC (Ashburn, VA)
- …the telephone, performing customer equipment installs, managing tickets within the ticketing system, communicating and escalating alerts and customer requests to ... may be assigned. + Applies learning, knowledge, skills, and company policies to a wide range of tasks pertaining...work. + Create and/or update tickets within the established ticketing system to address customer calls, data center facility,… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …+ Accurately document issues, troubleshooting steps, and resolutions in the ticketing system, ensuring alignment with established SLAs and SLOs. + Troubleshoot ... and resolve Tier 1.5-level issues related to Azure services, Microsoft Windows, and collaboration tools (eg, Microsoft Teams, Outlook), escalating more complex incidents when necessary. + Maintain and contribute to the internal knowledge base by documenting… more
- Amazon (Manassas, VA)
- Description At Amazon, we're working to be Earth's most Customer-centric Company and Earth's Best Employer. To get there, we need exceptionally talented, bright, and ... be considered. Key job responsibilities - Manage work and priorities through ticketing system and workflows to complete customer requests and projects -… more