- CACI International (Ashburn, VA)
- …and procedural at the team and portfolio levels. **Responsibilities:** Provide advanced Tier 2 remote support and troubleshooting for end users experiencing various ... Certifications + Strong, active listening skills + CBP, DHS, Border Patrol Systems or Tier 2 Application Support experience - ** ** **What You Can Expect:** **A… more
- Datavant (Richmond, VA)
- …as the "go-to" subject matter expert for employees, executives, and candidates on equity tier 1 and tier 2 questions, statements, and plan mechanics. + Provide ... clear and timely support for employee transactions, including option exercises, tax implications, and grant education. + Develop and maintain educational materials for new hire onboarding and executive grant briefings. + Monitor equity program usage against… more
- General Dynamics Information Technology (Mclean, VA)
- …The candidate is a systems administrator with a strong aptitude to troubleshoot Tier 1 technical problems in real-time both independently and within a team ... and collaboration skills, a self-starter who does not need training in system administration/ Tier 1 support fundamentals, and flexible enough to work on a variety of… more
- Atlas (Virginia Beach, VA)
- …for Major Petroleum Portfolio. + Efficient completion of upper level BUSTR reporting, including Tier 2 Calibrations, Tier 3 Evaluations, MCAs, etc. + Expert in ... risk assessment, including fate and transport modeling. + Assist clients with complying with local, regional, state, and federal regulations for the BUSTR program. **Minimum requirements:** + Bachelors in any science or engineering fields + Minimum 8 years of… more
- M. C. Dean (Vienna, VA)
- …and stakeholders. + Triages incoming issues to support ticket creation and assignment per tier level. + Follows up with customers and track resolution of tickets to ... of defined SLA due to dependencies. + Reviews ticket notes and ensures assigned tier level resource is completing ticket updates on progress. + Contributes to wiki… more
- M. C. Dean (Arlington, VA)
- …issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation. + Communicate with ... customers, manufacturers, vendors, and technical specialists. + Train system users and other system support personnel. + Analyze and modify preventive maintenance checklists for system changes. + Troubleshoot system performance issues and implement corrective… more
- Lumen (Herndon, VA)
- …committed to teamwork, trust and transparency. People power progress. We're looking for top- tier talent and offer the flexibility you need to thrive and deliver ... shape the future. **The Role** The Lead IT Systems Engineer - Federal will provide Tier 3 support and serve as a technical expert for the Customer sponsored Optical… more
- General Dynamics Information Technology (Springfield, VA)
- …(SOPs) for utilization of Conference Center equipment + Escalate AV/IT issues to Tier 3 when needed + Provide workstation (thick and thin client), VoIP Device, ... with engineering teams and other ISP Contractor Stakeholders when AV/IT issues require Tier 3 escalation or have dependencies external to the UDS contract + Provide… more
- Amentum (Springfield, VA)
- …location. 1+ years' experience in: + Supporting a call center/case management environment providing Tier II or Tier III support to address issues escalated from ... lower levels. + Handling customers + Experience supporting TSA or another Federal Agency is desired but not required. **Minimum Knowledge, Skills and Abilities:** + Computer skills required: Experience using Microsoft Calendar/Outlook, Word, Excel, PowerPoint… more
- Sunnova Energy International Inc. (Virginia Beach, VA)
- …on systems. The Electrician positions fall in a 5 - Tier structure, based on technical experience/competencies, licensure status, equipment training/competencies, ... Selected candidate(s) will be eligible for a role in the appropriate tier . Solar Electrician Responsibilities + Utilizes knowledge, skills, and electrical testing… more