- ENS Solutions (Springfield, VA)
- …Provides initial technical support, addressing routine user inquiries and basic troubleshooting ( Tier 1). + Escalates more complex or unresolved issues to mid-level ... specialists for Tier 2 support. + Accurately logs and tracks open tickets, maintains clear documentation, and learns help desk protocols and escalation procedures… more
- Chenega Corporation (Oakton, VA)
- …potentially 10% of time. Skills and Experience + Demonstrate directly related experience in Tier II and Tier III support. + 4+ years' experience with Installing, ... configuring, and supporting windows-based. applications on Windows 7, 8, and 10 desktop systems, both virtual and physical. + Extensive knowledge of Server and PC hardware and software maintenance. + Hands-on experience managing Windows Active Directory… more
- Coinbase (Richmond, VA)
- …duties):* * Managing and triaging employee requests using Jira. * Executing tier 1 People Operations processes, such as new hire onboarding, benefits administration, ... talent acquisition, talent management, and employee experience. * Handling tier 2 processes and escalations that require troubleshooting and critical thinking. *… more
- Amentum (Springfield, VA)
- …location. 1+ years' experience in: + Supporting a call center/case management environment providing Tier II or Tier III support to address issues escalated from ... lower levels. + Handling customers + Experience supporting TSA or another Federal Agency is desired but not required. **Minimum Knowledge, Skills and Abilities:** + Computer skills required: Experience using Microsoft Calendar/Outlook, Word, Excel, PowerPoint… more
- NANA Regional Corporation (Alexandria, VA)
- …efforts and coordinate with engineering teams to resolve issues proactively. + Conduct Tier I/ Tier II technical diagnostics of networks, including server resets ... (Citrix), SNMPc, pinging servers, user accounts, TAVEE reports, etc. + Support lead network engineer, provide statistical reporting data on post communications links as required. + Maintain a log and track metrics on network outages. + Cisco and Juniper… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- **General Summary** Provides remote Tier 1 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a team of ... **Minimum Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a working knowledge and progressive experience in… more
- General Dynamics Information Technology (Fairfax, VA)
- …to ensure optimum performance and continuity of critical systems. + Provides Tier 3 support as needed. + Manage Development server environment + Daily ... + Coordinate with SDP via IssueTrak tickets + Monitor logs + Troubleshoot Tier II/III tickets impacting platform availability + SA Support for G2 Platform Projects… more
- Utilities Service, LLC (Richmond, VA)
- …experience, and industry-specific certifications. This specified range is determined by the tier associated with the job posting. However, should the employee be ... classified under a different tier , the compensation may fall outside the stated range._** **WHAT WE OFFER:** + Industry competitive pay. + Company vehicle with fuel… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …equipment and networks, and ensure compliance with security standards. + Oversee 24x7x365 Tier I and II maintenance support on all TCF equipment, following the ... highest level of management. + Must have knowledge of operating and maintaining Tier 2 Tech Control Helpdesk. + Ability to provide technical directions and… more
- GE Aerospace (Glen Allen, VA)
- …corrective actions, and foster strong relationships for continuous improvement. + **Sub- Tier Process Oversight:** Manage supplier sub- tier processes, including ... specialized operations like coatings, peening, non-destructive testing (NDT), and other critical services to ensure compliance with quality and delivery standards. + **Problem-Solving Leadership:** Lead creative solutions for complex manufacturing processes… more