- NTT America, Inc. (Richmond, VA)
- …EXPERIENCE** Three years in a data center environment managing projects/operations of a Tier 3 data center. + 2 years Data Center commissioning experience. + Data ... experience working within a data center environment managing projects/operations of a Tier 3 data center. + Seasoned data center commissioning experience. + Seasoned… more
- TekSynap (Arlington, VA)
- …knowledge management systems, ensuring up-to-date documentation and user resources. + Oversee the Tier I Call Center, Tier II Deskside and Remote Support, and ... other optional task areas to ensure compliance with performance standards. + Deliver data visualization and analytics reports to J6 leadership, highlighting performance trends and actionable insights. + Conduct wellness visits for VIP support and ensure… more
- Vaco (Richmond, VA)
- …+ Annual, FIVE STAR **vacations** (we call it "Vatopia") for meeting top tier performance goals. + Annual **world class training** where all Vacotians, as we ... packages that include smart phone coverage, up-to-date equipment, and top tier online resources. + **Comprehensive** benefits including medical, dental, vision,… more
- Huntington Ingalls Industries (Virginia Beach, VA)
- …with internal teams to support service continuity and improvement + Provide Tier 2/3-level support and contribute to team knowledge sharing Minimum Qualifications ... to perform root cause analysis, escalate technical issues appropriately, and deliver Tier 2/3 support + Strong written and verbal communication skills, including… more
- General Dynamics Information Technology (Fairfax, VA)
- …provides recommendations to ensure optimum performance and continuity of critical systems. + Provides tier 3 support as needed. + Daily Server and ETL job Checks + ... as part of Get Real Get Better effort + QA/PROD Deployments + Troubleshoot Tier II/III tickets impacting platform availability + Support for Ad-hoc requests from EIM… more
- TekSynap (Arlington, VA)
- …+ Training Specialists + ServiceNow Subject Matter Experts and Administrators + Help Desk Tier 1 and Tier 2 **Overview** We are seeking individuals who are ... interested in working on our FDIC contract, please apply to this posting. Many of the roles will require a government Public Trust Clearance. If you are contacted for an opportunity the employment manager will provide the job description and requirements. This… more
- NANA Regional Corporation (Quantico, VA)
- …network Coordinate with Technical Leads and technical teams operating and securing tier 2 and 3 network boundaries, including firewalls, routers, switches, VPNs, ... + Coordinate with Technical Leads and technical teams operating and securing tier 2 and 3 network boundaries, including firewalls, routers, switches, VPNs,… more
- General Dynamics Information Technology (Mclean, VA)
- …a passion for delivering exceptional customer service. **Key Responsibilities:** Lead, coach, and mentor Tier 1 and Tier 2 teams, fostering a culture of service ... excellence and continuous improvement. + Serve as the escalation point for complex or high-impact support issues. + Monitor ticket queues, ensuring SLA adherence and prioritization of critical issues. + Ensure accurate documentation of incidents, solutions,… more
- PCSI (Virginia Beach, VA)
- …Medical, dental, vision, and other coverage: employer contribution offered to cover employee-only tier . + 401k plan **Who We Are:** PCSI is a non-profit organization ... and partnerships. We vet, prepare, lead, and sustain a skilled workforce that provides top- tier services at job sites across the country. Our areas of expertise are… more
- CACI International (VA)
- …Security (DHS) Datacenter Consolidation and Cloud Optimization (DCCO) program providing Tier 3 support to the DHS Homeland Advanced Recognition Technology (HART) ... and maintaining automated unit and integration tests in support of the Tier 3 engineering team responsible for maintaining and optimizing the HART biometric… more