- First Division Consulting (Quantico, VA)
- …a Department of Defense (DoD) environment, providing technical direction and oversight for Tier II and Tier III operations. + Oversee the configuration, ... senior technicians in a DoD network environment, specifically supporting Tier II - Tier III DNS, Linux, firewalls, WAN optimization, and routing/switching. +… more
- CACI International (Sterling, VA)
- …**What you'll get to do:** Support end-user applications and work in a multi- tier service desk as well as work with software development and systems administrators ... + Populate a consolidated Knowledge Management solution to provide Tier 0 Self Service Portal to user populations and...knowledge repository for assigned applications suites + Manage a Tier 2 Enterprise Service Desk team across multiple portfolios… more
- Dollar Tree (Chesapeake, VA)
- …(SME) for the Workday Talent Management and Learning modules. + Resolve Tier 3 escalated issues by performing root cause analysis, advanced troubleshooting, and ... system corrections. + Partner with Tier 2 teams to ensure seamless escalation, resolution, and...**User Guidance and Training Support:** + Provide guidance to Tier 1 and Tier 2 teams on… more
- Rubrik (Richmond, VA)
- …periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1** _Incumbents without access to US Government data may be required ... to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions of Low...and Inquiries (NACI))._ **Position Risk Designation: Non-Sensitive, Moderate Risk, Tier 2 (Public Trust)** _Incumbents with access to US… more
- Insight Global (Herndon, VA)
- …will become part of a Data Center and Cloud Optimization program providing Tier 3 support to the Homeland Advanced Recognition Technology biometric system. The ... Tier 3 team works to maintain the infrastructure by...tickets within JIRA and supporting system incident troubleshooting calls. Tier 3 members closely interact with the customer to… more
- CACI International (Arlington, VA)
- …personnel and pay system ever deployed!" The CACI Team is looking for a Senior Tier 2 Help Desk Analyst to fill a position in Arlington, VA. The candidate will ... the Role:** + Assist with the management of the overall Tier II team and directly manage Tier II help desk professionals. + Conduct analysis of problems and… more
- GovCIO (Sterling, VA)
- …a Journeyman Service Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting. This position will be located in ... VA and is a fully remote position. **Responsibilities** + Provide Tier I phone support and troubleshooting in compliance with established policies/procedures.… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …experience in both **Microsoft Enterprise Systems and Linux administration** to provide ** Tier II support** for a large Federal Intelligence Agency. This role is ... **multiple security enclaves and hybrid environments** (Windows and RHEL). As a Tier 2 engineer, you will be responsible for advanced troubleshooting, user support,… more
- General Dynamics Information Technology (Arlington, VA)
- …VA. **HOW OUR HELP DESK SPECIALIST WILL MAKE AN IMPACT:** + Provides first- tier software, hardware, and printing technical assistance to computer users. + Answers ... Experience:** + 5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale… more
- Shuvel Digital (Vienna, VA)
- …of the following: + Services-Oriented Architecture / Microservices + Multi- tier applications (presentation tier /services-processing tier /data management ... tier ) + Enterprise and vendor API integration + Managing system behavior through configurable variables + Error handling + XML and JSON data structures Qualifications/Experience: + Ability to write SQL queries + Proficiency with API access tools such as… more