- Boar's Head Brand/Frank Brunckhorst Co., LLC (Jarratt, VA)
- …modifies, configures, and repairs computer hardware and software systems, and provides Tier I/II technical assistance to system users. * Perform oversight and ... Administration, Management, and Monitoring of Telephony & Voicemail Systems. Performs Tier I/II Support and troubleshoots/resolves Incidents or Problems related to… more
- Leidos (Springfield, VA)
- …with federal and DoD standards. Leads troubleshooting and resolution of Tier 3-level network incidents, escalations, and outages **Primary Responsibilities** : + ... modernization efforts. + Provide technical guidance and mentorship to Tier 1 and Tier 2 support staff; contribute to internal training and knowledge-sharing… more
- General Dynamics Information Technology (Bluemont, VA)
- …provide on-site and remote resolution support for trouble calls and provide TIER 2/3 support of Unix/Windows workstations and servers, including Web servers, network ... of the client/server/storage/network devices, mobile devices, etc. * Provide Tier 2 and Tier 3 problem identification, diagnosis and resolution * Provide support… more
- M. C. Dean (Norfolk, VA)
- …enhancements + Work with engineering and integrators on new system design + Provide tier II/III support for customer issues reported through the help desk + Proper ... systems and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier ...providing Tier 1 help desk support and Tier 2 escalation. + Communicate with customers, manufacturers, vendors,… more
- General Dynamics Information Technology (Springfield, VA)
- …provide on-site and remote resolution support for trouble calls, and provide TIER 2/3 support of production systems. + Systems administration of desktop and ... of the client/server/storage/network devices, mobile devices, etc. + Provide Tier 2 and Tier 3 problem identification, diagnosis and resolution + Provide support… more
- ManTech (Vienna, VA)
- …response tickets within case management tooling. + Troubleshoot and coordinate with TIER 2 Analysts for event escalation and follow defined security playbooks for ... Development + Experience with security alert tuning, in partnership with TIER 2 and TIER 3 (Engineering) Teams + Experience with creating scripts to automate… more
- SAIC (Springfield, VA)
- …promotes best practices in observability. **Key Responsibilities:** + Serve as the Tier 3 escalation point for issues related to any of the monitoring/observability ... into the observability platform. + Provide training and mentorship to Tier 1 and Tier 2 support teams. + Ensure platform resilience, availability, and compliance… more
- CACI International (Chantilly, VA)
- …and rapid issue resolution. As a Frontline Account Manager, you will provide Tier 1 support via phone, email, and walk-up channels, handling inbound incidents, ... restart services and hardware when needed, and coordinate with Tier 2/3 teams to address complex problems. As part...for common incidents; escalate complex or critical issues to Tier 2 or appropriate technical teams. + Analyze, troubleshoot,… more
- Guidehouse (Mclean, VA)
- …bring extensive insight into Navy-specific business processes and system configurations. + Provide Tier 2 support for SAP ECC modules including FI, CO, FM, MM, SD, ... and resolve complex production issues, working closely with end users, Tier 1 support, and Tier 3 technical teams. + Analyze system behavior and recommend… more
- L3Harris (Herndon, VA)
- …Integration & Test Engineer, you will be on the team responsible for providing Tier 3 support to the Surveillance and Broadcast Services System (SBSS). This includes ... field technicians, and the customer. Essential Functions: + Provide daily Tier III engineering support (troubleshooting complex operational issues, performing root… more