- Guidehouse (Arlington, VA)
- …bring extensive insight into Navy-specific business processes and system configurations. + Provide Tier 2 support for SAP ECC modules, including FI, CO, FM, MM, SD, ... and resolve complex production issues, working closely with end users, Tier 1 support, and Tier 3 technical teams. + Analyze system behavior and recommend… more
- BAE Systems (Herndon, VA)
- …our freedom. We are seeking a highly experienced Systems Admin SME to provide Tier I & II problem identification, diagnosis, and resolution for complex IT systems, ... disciplines described below where specific skills may include the following: + Provide Tier I & II problem identification, diagnosis, and resolution or escalate to… more
- Leidos (Arlington, VA)
- …ensure efficient operation of the organization's desktop computing environment. + The Tier II Technician at Leidos is responsible for supporting computer data ... network operations. + The technician will work closely with Tier III engineers and will be involved in incident...implement standard network change requests. + Provide support to Tier III network engineers for incident management and projects.… more
- Lumen (Herndon, VA)
- …committed to teamwork, trust and transparency. People power progress. We're looking for top- tier talent and offer the flexibility you need to thrive and deliver ... 5+ years of dedicated system administration supporting all levels from tier 1 user desktop support to tier 3 backend server and network support + Hands on… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …Top Secret Clearance with SCI eligibility. This role is required to provide exceptional Tier 1- Tier 3 support, managing complex customer issues with a focus on ... security compliance. + Technical Support & Problem Resolution: Deliver outstanding Tier 1 - Tier 3 support, diagnosing and resolving complex issues related to… more
- Oracle (Richmond, VA)
- …services. - Lead threat modeling, architecture reviews, and audit readiness for Tier 0 services; ensure security and privacy are embedded through the lifecycle. ... you'll have impact - Deliver core DDoS detection/mitigation that protects OCI's Tier 0 availability and customer trust. - Launch customer-facing DDoS offerings with… more
- NANA Regional Corporation (Herndon, VA)
- …for password resets or general questions. + Creating helpdesk request for escalation to Tier II and Tier III technicians. + Provide exceptional customer service ... Identify and escalate more complex problem reports or service requests to next tier of support as appropriate. + Complete work order tickets, including ticket… more
- Leidos (Alexandria, VA)
- …for interacting with customers to handle service inquiries and problems in a Tier 2 role. Duties include examining complex customer problems and suggesting and ... candidates must possess the following skills:_** + Experience with Tier 2 system administration and/or Tier 3...Experience with Tier 2 system administration and/or Tier 3 engineering of Microsoft Endpoint Configuration Manager (MECM)… more
- Idea Entity (Rustburg, VA)
- …+ Participate in the design of information and operational support systems + Provide Tier 1 (onsite/help desk), Tier 2 (subject matter support), and Tier ... 3 (vendor) support + Liaise with vendors and other IT personnel for problem resolution + Manage and maintain software and hardware baselines for company IT Minimum Qualifications + BS/MS degree in Computer Science, Engineering, or a related field + 2-4 years… more
- SAIC (Springfield, VA)
- …promotes best practices in observability. **Key Responsibilities:** + Serve as the Tier 3 escalation point for issues related to any of the monitoring/observability ... into the observability platform. + Provide training and mentorship to Tier 1 and Tier 2 support teams. + Ensure platform resilience, availability, and compliance… more