- CACI International (Chantilly, VA)
- …and rapid issue resolution. As a Frontline Account Manager, you will provide Tier 1 support via phone, email, and walk-up channels, handling inbound incidents, ... restart services and hardware when needed, and coordinate with Tier 2/3 teams to address complex problems. As part...for common incidents; escalate complex or critical issues to Tier 2 or appropriate technical teams. Analyze, troubleshoot, and… more
- GovCIO (Fairfax, VA)
- …Systems Engineer with an active Secret clearance to provide administration and tier 3 operational support for servers, workstations, and applications in a Windows ... will be a fully onsite position. **Responsibilities** + Provide administration and tier 3 operational support for servers, workstations, and applications in a… more
- Leidos (Chantilly, VA)
- **Description** The Digital Modernization Sector at Leidos is seeking a Tier III O&M Network Engineer to support the customer's various wide area networks (WANs) and ... routing technologies across multiple vendors. The job duties of Tier III O&M Network Engineer are as follows: +... III O&M Network Engineer are as follows: + Tier III O&M of Juniper and Cisco routers include… more
- General Dynamics Information Technology (Virginia Beach, VA)
- …help ensure today is safe and tomorrow is smarter. With minimal supervision, the Tier 2 Systems Administrator works as part of an enterprise team to provide support ... and Zero Clients. Provides technical support and troubleshooting to Tier 1 & 2 support. Deliver technical support to...technology; maintain cooperative working relationships. + Interact with other Tier 1, 2, and/or 3 teams or contractors to… more
- KBR (Chantilly, VA)
- …programs, training, security + Manage Customer Tracking Information and Enterprise Response ( TIER ) actions for supported office: + Analyze TlERs to route for ... instructions + Develop written Standard Operating Procedures for the TIER process + Generate TIER and related metrics + Prepare periodic reports, as required… more
- CACI International (VA)
- …highly available endpoint management environment. The engineer will oversee multi- tier MECM hierarchies, ensure compliance with organizational and DoD cybersecurity ... efforts. **Responsibilities:** Infrastructure Management: + Design, implement, and manage multi- tier MECM infrastructures, including Central Administration Sites (CAS), Primary… more
- ManTech (Vienna, VA)
- …response tickets within case management tooling. + Troubleshoot and coordinate with TIER 2 Analysts for event escalation and follow defined security playbooks for ... Development + Experience with security alert tuning, in partnership with TIER 2 and TIER 3 (Engineering) Teams + Experience with creating scripts to automate… more
- Defense Health Agency (Portsmouth, VA)
- …to you once approved. Salary for physician positions is based on a tier scale, determined by the position specialty, grade, and location. This announcement may ... be used to fill positions at any of the tier 's listed below: Tier 1 - Minimum $108,645 Maximum $282,480 Education FOREIGN EDUCATION: If you are using education… more
- Capital One (Mclean, VA)
- …aligned with industry best practices and enterprise standards, while providing Tier 2 technical support. Collaboration with senior engineers and cross-functional ... & Troubleshooting** **: Provide comprehensive technical support, serving as a Tier 2 escalation point, diagnosing system faults, performing root-cause analysis, and… more
- NANA Regional Corporation (Arlington, VA)
- …software tools. + Travel up to 25% to deliver training. **Help Desk Support:** + Provide Tier I and Tier II help desk support; respond to requests for assistance ... access product such as Bomgar. + Enter and resolve incidents assigned to Tier II in the ticketing system. + Thoroughly document notes regarding research,… more