- Insight Global (New York, NY)
- …role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1 , a virtual Tier 2 Application Support team and now onsite Tier ... spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365,...intellectual property, fund formation, public markets, employment, life sciences (# 1 law firm for tech and life sciences IPOs),… more
- SKC Communication Products LLC (NY)
- …staff. + Possess advanced Audio and Control systems knowledge. + Provide direction to Tier 1 technicians, delegate tasks to other team members and possess ... Tier III Service Technician Responsibilities + Provide customer service and audio-visual equipment troubleshooting and problem resolution...advanced problem solving abilities. + Provide direction to Tier 1 and Tier II… more
- City of New York (New York, NY)
- …resolution. The Bureau of Business Information Technology (BIT) seeks to hire one ( 1 ) IT Service Management Specialist to provide Tier I Technical support ... in the country, with nearly 6,000 employees. We deliver 1 . 1 billion gallons of high-quality drinking water...remotely located. Escalates more complex and impactful issues to Tier II III support team. Troubleshoot to resolve technical… more
- SKC Communication Products LLC (NY)
- …Provide feedback to facilitate improvements to the installation process and tier progression of technicians. INFOCOMM CTS-I certification or ability to possess ... Travel 50-75% QUALIFICATIONS Education College/Technical degree preferred Experience Level 1 0 + years Level 2 2 + years...4 5 + years General Qualifications Ability to analyze customer situations, make decisions and solve problems under pressure.… more
- Excellus BlueCross BlueShield (Binghamton, NY)
- …assigned region, including but not limited to CBO background and purpose, customer status, employee board participation, and member utilization if available. + With ... paid holidays. With about 4,000 employees, 31 counties, and serving the needs of over 1 .5 million members, you can imagine the gamut of skills it takes to keep our… more
- Lumen (Albany, NY)
- …Support 1 (Service Desk Analyst) is responsible for providing Tier 1 IT Service Desk Support in a customer focused, team oriented, support environment. ... Tier 1 IT Service Desk Support includes customer incidents (break/fix, requests, and how to), and related support functions/duties. **Location and Schedule**… more
- Wolters Kluwer (Albany, NY)
- …and upselling initiatives. + Provide deep strategic insights and analyses from comprehensive customer data. + Design and lead top- tier training programs for ... **About the Role:** As a Customer Success Lead, you will be recognized as...in Newsweek's Most Trustworthy Companies List 2023 * WK # 1 for gender equality in the workplace in the… more
- Ralliant (Fairport, NY)
- …using Salesforce, Teams, Outlook and Oracle from entry to delivery + Act as tier 1 phone support for inbound calls, escalating to appropriate departments + ... to evaluate problems and propose solutions **Qualifications** + Minimum 1 year of related customer service experience...**Qualifications** + Minimum 1 year of related customer service experience + Associate's degree preferred + Strong… more
- Anywhere Real Estate (New York, NY)
- ** Customer Experience Concierge / Inside Sales (Remote)** The ideal candidate will be available on the weekends. **Position Summary:** Anywhere Real Estate Inc. is ... straight years. We are seeking qualified candidates for our ** Customer Experience Concierge** role. This role is responsible for...transactions of their life by providing access to a top- tier affiliated agent from one of Anywhere's owned and… more
- GovCIO (Albany, NY)
- …currently hiring for MULTIPLE **Senior Operating Systems Specialist(s)** to support our customer , USPS' Network and Compute Technology (NCT) group. The NCT is ... + Provide day-to-day incident and deployment support of middle tier applications, including web and application servers, containers and...in keeping with the standards of the USPS **Group 1 ** - covering 3 shifts with **SAT/SUN off** 1st… more