- FLACRA (Clifton Springs, NY)
- …Service Desk Technician will support the Agency employees' use of technology by providing Tier 1 customer support for: problem resolution for hardware, ... Duties 1 . Oversee the IT Service Desk, resolve Level 1 technical issues, provide customer updates for submitted tickets, and log information into the Agency… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- **What is the position?** The Bilingual Tier 1 Service Desk Representative plays a significant role on a fully remote team supporting the English and Spanish ... inbound calls for NSHD. As a Tier 1 SDR, you will assist customers...you will have the opportunity to showcase your exceptional customer service skills when speaking to customers via a… more
- SKC Communication Products LLC (NY)
- …staff. + Possess advanced Audio and Control systems knowledge. + Provide direction to Tier 1 technicians, delegate tasks to other team members and possess ... Tier III Service Technician Responsibilities + Provide customer service and audio-visual equipment troubleshooting and problem resolution...advanced problem solving abilities. + Provide direction to Tier 1 and Tier II… more
- Insight Global (New York, NY)
- …An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service ... has their own Desktop techs as well as a Tier 2 Application Support Service Desk team to escalate...intellectual property, fund formation, public markets, employment, life sciences (# 1 law firm for tech and life sciences IPOs),… more
- Ralliant (Fairport, NY)
- …using Salesforce, Teams, Outlook and Oracle from entry to delivery + Act as tier 1 phone support for inbound calls, escalating to appropriate departments + ... to evaluate problems and propose solutions **Qualifications** + Minimum 1 year of related customer service experience...**Qualifications** + Minimum 1 year of related customer service experience + Associate's degree preferred + Strong… more
- Rubrik (Albany, NY)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... assigned customers. + Makes technical and sales presentations to customer 's technical staff and senior management. + Serves as...required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions… more
- Rubrik (Albany, NY)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... secure the brand and protect the organization, company and customer environments. You will be responsible for executing security...required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions… more
- Rubrik (Albany, NY)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... GovCloud + The primary point of contact for the customer support team on all SFDC needs during PST...required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions… more
- Arc Allegany-Steuben (Bath, NY)
- …within the first year of employment and 6 hours of continuing education each year after. + Complete Tier 1 , Tier 2, Tier 4 or Tier 5 training ... as applicable. Contacts with Others + Develop and maintain positive customer relationships both internal and external. This includes family, local businesses,… more
- Pacific Northwest National Laboratory (Albany, NY)
- …within the last 1 to 7 years (depending on the applicable tier of investigation). Illegal drug activities include marijuana and cannabis derivatives, which are ... and operational performance by leading initiatives, recommending business focused customer solutions, and performing advanced analysis for Laboratory's HR… more