- FLACRA (Clifton Springs, NY)
- …Desk Technician will support the Agency employees' use of technology by providing Tier 1 customer support for: problem resolution for hardware, ... 1 . Oversee the IT Service Desk, resolve Level 1 technical issues, provide customer updates for...for submitted tickets, and log information into the Agency support tracking software 2. Triage and escalate issues, monitor,… more
- SKC Communication Products LLC (NY)
- …staff. + Possess advanced Audio and Control systems knowledge. + Provide direction to Tier 1 technicians, delegate tasks to other team members and possess ... Tier III Service Technician Responsibilities + Provide customer service and audio-visual equipment troubleshooting and problem resolution...advanced problem solving abilities. + Provide direction to Tier 1 and Tier II… more
- City of New York (New York, NY)
- …Technology (BIT) seeks to hire one ( 1 ) IT Service Management Specialist to provide Tier I Technical support to all DEP end users. Under the direction of the ... remotely located. Escalates more complex and impactful issues to Tier II III support team. Troubleshoot to...patches on workstations, laptops and thin clients. Handle escalated customer support issues efficiently keeping customer… more
- Insight Global (New York, NY)
- …level support . Each field office has their own Desktop techs as well as a Tier 2 Application Support Service Desk team to escalate to as needed, but is ... spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365,...equivalent experience as a Service Desk Analyst or Technical Support ( 1 -2+ years) - onsite support… more
- SKC Communication Products LLC (NY)
- …Provide feedback to facilitate improvements to the installation process. Provide any other support to ensure SKC operates up to standards on a daily basis. General ... necessary for SKC to be successful. Provide any other support to ensure SKC operates up to standards on...feedback to facilitate improvements to the installation process and tier progression of technicians. INFOCOMM CTS-I certification or ability… more
- SKC Communication Products LLC (NY)
- …project from concept through completion ensuring quality control, profitability & customer satisfaction. MAJOR RESPONSIBILITIES AND DUTIES + Responsible for working ... system functionality. . Coordinate control system requirements with both customer and programmer. + Answer questions and troubleshoot with...Required: Typical AV Projects will be: . Less than $ 1 million . Up to 20 weeks total effort… more
- CompuCom (Albany, NY)
- …customer , deal with senior level escalation, and adapt service to changes in demand. + Led Tier 1 & Tier 2 service desk teams. + Proven people management ... Support Manager to join our team. The Technical Support Manager will manage performance of Level 1...staff. Manage the employee work schedule and provide backup support . + Maintain Customer Satisfaction by successfully… more
- Ricoh Americas Corporation (Commack, NY)
- …through metrics, customer feedback, and reporting. **Key Responsibilities** + Provide Tier 3 escalation support for client issues and internal staff. + ... independently with strong organizational skills. + Diagnose and resolve network/server issues escalated by Tier 1 Analysts and other ITS groups. + Mentor and … more
- Ralliant (Fairport, NY)
- … using Salesforce, Teams, Outlook and Oracle from entry to delivery + Act as tier 1 phone support for inbound calls, escalating to appropriate departments ... to evaluate problems and propose solutions **Qualifications** + Minimum 1 year of related customer service experience...**Qualifications** + Minimum 1 year of related customer service experience + Associate's degree preferred + Strong… more
- DoorDash (New York, NY)
- …+ Support Complex Technical Troubleshooting. Act as an escalation point for Tier 2 support cases involving APIs, JavaScript, JSON, and other web ... customer -obsessed, process-oriented, and excited to build a high-functioning support organization Notice to Applicants for Jobs Located in...year. + For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (eg about… more