- Kaleida Health (Buffalo, NY)
- …Human Resources Service Center (HRSC) is an important centralized resource providing Tier 1 customer service support to our employees and leaders related ... Specialist (HRSC Specialist)) will be responsible for delivering exceptional Tier 1 customer service across...and leaders, acting as a liaison to COEs for Tier 2 and Tier 3 support… more
- Kaleida Health (Buffalo, NY)
- …Human Resources Service Center (HRSC) is an important centralized resource providing Tier 1 customer service support to our employees and leaders related ... operations and service delivery including building and managing the support team. The Senior HRSC Specialist will ensure exceptional...exceptional service delivery of Tier 0 and Tier 1 customer service within… more
- BAE Systems (Buffalo, NY)
- …clients, thick clients, desktops, laptops, and high-performance computing services. You'll also provide Tier 1 support for remote access and service ... enable our customers to achieve their missions. As a ** Tier 1 Initial Support Analyst**...you'll play a critical role in providing exceptional IT support to the customer . You'll be part… more
- Eaton Corporation (Syracuse, NY)
- Eaton's ES GEIS CHD division is currently seeking a Customer Service Representative - Tier 1 . This role is onsite at our GEIS Headquarters in Syracuse, NY. ... as market and business considerations. **What you'll do:** The Customer Service Representative will handle between 60 to 70...support any CPT, OPT, or STEM OPT plans, F- 1 , H-1B, H-1B cap registration, O- 1 , E-3,… more
- Intuit (Albany, NY)
- …and process enhancements. **Responsibilities** **Responsibilities** + Provide in-the-moment support to Tier 1 agents and Customer Success Managers (CSMs) ... customers. You will work closely with Product, Engineering, and Tier 1 Support , helping define,...performance. + Provide mentorship, guidance, and real-time coaching to Tier 1 agents to enhance customer… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous ... Provides ongoing technical support and maintenance of production and development systems...particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services… more
- Palo Alto Networks (New York, NY)
- …cybersecurity role such as professional services, customer success, or customer support - must, Tier 1 /2 SOC analyst experience + Hands-on experience ... customers, helping bridge the gap between incident response and customer understanding. You'll not only support investigations...and the broader Unit 42 team **Preferred Qualifications** + 1 + years of experience in a customer -facing… more
- S&P Global (New York, NY)
- …+ Experiencein aconsultative salesor a client facing role (inside sales, prospecting, sales support , customer support ) and in dealing with challenging ... **Grade Level (for internal use):** 10 **The Team:** The Customer Success team is a dynamic global organization where...20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202. 1 - Middle Professional Tier I (EEO… more
- Oracle (Albany, NY)
- **Job Description** Customer Excellence Advisory Lead (CEAL) aims to enable customers to fully leverage their data by offering top- tier architectural guidance ... focused on achieving high usage. **Responsibilities** + Proactively recognize customer requirements, uncover unaddressed needs, and develop potential solutions… more
- S&P Global (New York, NY)
- …integrate our tools into their workflows. You will also build skills that support multiple career paths within Customer Success, Relationship Management, Sales, ... **Grade Level (for internal use):** 09 **The Team:** The Customer Success team is a dynamic global organization where...20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202. 1 - Middle Professional Tier I (EEO… more