- Oracle (Albany, NY)
- …As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate ... A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to… more
- City of New York (New York, NY)
- …primary escalation point for complex support issues that cannot be resolved by Tier 1 support ; - Troubleshoot and resolve advanced hardware, software, ... employees in the civil service title, comparable title (under 6. 1 .9), eligible for the 55a program, and those that...advocates for public policy that furthers its work to support New York City's communities. For more information about… more
- GMHC (New York, NY)
- …with GMHC's values. Essential Job Functions The following duties are mandatory requirements of the job: Tier 1 Help Desk Support + Respond to user support ... Skills and Knowledge Required + 2-4 years of experience providing hands-on technical support in a customer -facing role + Demonstrated ability to deliver… more
- Cleo (Albany, NY)
- …customers. **Your Qualifications** + Bachelor's Degree or 1 + years of Technical Support work experience + Customer Service Experience + General ... Provide initial contact with customers via phone, email, or remote access, addressing customer inquiries while ensuring top- tier customer service. +… more
- TEKsystems (New York, NY)
- …who can handle L1 and L2 tickets. They are trying to automate and get away from the Tier 1 tickets. Looking for some who can program the AI tools. They use a ... core business hours Core Responsibilities *Manage and resolve Level 1 and Level 2 IT support tickets...FTEs 200 in business partnership - primarily involved with customer facing support This helpdesk/IT group only… more
- New York Times (New York, NY)
- …3 days each week (subject to change). Responsibilities: + You will provide tier 2 hands-on support to end-users throughout the company (excluding executives) ... browsers, and general connectivity issues. + You will provide customer training on systems and technology and distribute instructional...+ 3+ years of experience in an IT technical support role + 1 + years of experience… more
- BAE Systems (Buffalo, NY)
- …As a Remote Initial Support Analyst, you'll play a critical role in providing ** Tier 1 ** analysis and support for zero client, thin client, thick client, ... **Join a Team that's Shaping the Future of IT Support ** At BAE Systems, we're passionate about delivering innovative...talented team, and make a significant impact on the customer 's operations. Our company values innovation, teamwork, and … more
- CUNY (Bronx, NY)
- IT Support Assistant Hourly (Service Desk Support ...center, a training lab, a faculty lab, the public-facing tier one IT Service Desk as well as a ... Assistant) **GENERAL DUTIES** IT Support Assistants support routine operations and problem resolution of computing and/or communications functions at a College… more
- Cayuse Holdings (Albany, NY)
- …a Referral (https://careers-cayuseholdings.icims.com/jobs/3057/senior-computer-user- support -specialist/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834356743) ... **Overview** **The Work** The Senior Computer User Support Specialist is responsible for delivering 24/7/365 IT technical support to approved seat service USACE… more
- WheelHouse IT (Wantagh, NY)
- …be at the heart of it all, helping our clients succeed by providing top- tier support , troubleshooting, and innovative solutions. What You'll Do: + Support ... Contribute to Bigger Projects: Assist with internal system enhancements, customer -facing environments, and major IT projects when the need...thrive in a fast-paced environment. Bonus Points For: + 1 + year of IT support experience (networking,… more