- New York Times (New York, NY)
- …NY. Shift Details: Monday- Wednesday: 8AM-5PM ET Responsibilities: + You will provide tier 2 hands-on support to end-users throughout the company (excluding ... browsers, and general connectivity issues. + You will provide customer training on systems and technology and distribute instructional...+ 3+ years of experience in an IT technical support role + 1 + years of experience… more
- General Dynamics Information Technology (Rome, NY)
- … Technician** in **Rome, NY** , who holds active DOD Secret Clearance. + The Tier 1 maintenance of the on-site ADCS systems and subsystems, performing preventive ... **Public Trust/Other Required:** None **Job Family:** Field Engineering **Skills:** Communication, Customer Service,Network Administration,Switches (Inactive),Troubleshooting **Certifications:** CompTIA Security+ - CompTIA… more
- Fujifilm (Albany, NY)
- **Position Overview** The Senior Technical Support Engineer, MI - I ( Tier 1 ) provides highly visible remote technical support across our product lines ... on more complex issue and is the second level support across our Synapse products. This engineer is expected...the ability and skillset to answer and facilitate incoming customer calls, effectively communicate with our customers, and document… more
- SUNY Morrisville (Morrisville, NY)
- …and recommendations for improving AV setups. + End-User Support (Help Desk - our Tier 1 Support ): + Provide technical support for end-users, ... Brief Description of Duties: SUNY Morrisville is seeking a well skilled and customer -focused Audio/Visual Specialist & End-User Support Assistant to join our… more
- Arc Allegany-Steuben (Bath, NY)
- …within the first year of employment and 6 hours of continuing education each year after. + Complete Tier 1 , Tier 2, Tier 4 or Tier 5 training ... policy and procedures. + Promote the highest quality of support by implementing the Code of Ethics and Core...applicable. Contacts with Others + Develop and maintain positive customer relationships both internal and external. This includes family,… more
- Rubrik (Albany, NY)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... and supporting infrastructure in cloud and datacenter environments in support of internal customer security needs and...required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions… more
- Rubrik (Albany, NY)
- …contact for all Salesforce needs on the GovCloud + The primary point of contact for the customer support team on all SFDC needs during PST hours + Support ... **What you'll do:** + Provide day to day Salesforce support /bugfix to our end users + The single point...as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US… more
- IBM (Denver, NY)
- …levels of customer satisfaction. * Serve as the initial point of escalation for Tier 1 support team seeking technical assistance to complex tickets. * ... Provide basic guidance to help Tier 1 resources troubleshooting for hardware, software,...timely resolution or escalation. * Escalate unresolved issues to Tier 3 support teams as needed. *… more
- City of New York (New York, NY)
- …Violence Services (DVS) provides a variety of comprehensive immediate and long-term support services to survivors of Domestic Violence and their families. DVS ... Relationship Abuse Prevention Program (RAPP). DVS is requesting to recruit one ( 1 ) Principal Administrative Associate (I) to function as Billing Specialist who will:… more
- City of New York (New York, NY)
- …Under the direction of the Unit Supervisor of the Shelter Operations and Support Services Unit, with some latitude for independent initiative and judgment, the ... programs with approximately 3,000 beds and units. The Shelter Occupancy and Support Services Unit uses the Shelter Occupancy Referral Tracking System (SORTS), a… more