- S&P Global (New York, NY)
- …+ Experiencein aconsultative salesor a client facing role (inside sales, prospecting, sales support , customer support ) and in dealing with challenging ... **Grade Level (for internal use):** 10 **The Team:** The Customer Success team is a dynamic global organization where...20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202. 1 - Middle Professional Tier I (EEO… more
- Oracle (Albany, NY)
- **Job Description** Customer Excellence Advisory Lead (CEAL) aims to enable customers to fully leverage their data by offering top- tier architectural guidance ... focused on achieving high usage. **Responsibilities** + Proactively recognize customer requirements, uncover unaddressed needs, and develop potential solutions… more
- S&P Global (New York, NY)
- …integrate our tools into their workflows. You will also build skills that support multiple career paths within Customer Success, Relationship Management, Sales, ... **Grade Level (for internal use):** 09 **The Team:** The Customer Success team is a dynamic global organization where...20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202. 1 - Middle Professional Tier I (EEO… more
- Oracle (Albany, NY)
- …As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate ... A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to… more
- City of New York (New York, NY)
- …primary escalation point for complex support issues that cannot be resolved by Tier 1 support ; - Troubleshoot and resolve advanced hardware, software, ... employees in the civil service title, comparable title (under 6. 1 .9), eligible for the 55a program, and those that...advocates for public policy that furthers its work to support New York City's communities. For more information about… more
- GMHC (New York, NY)
- …with GMHC's values. Essential Job Functions The following duties are mandatory requirements of the job: Tier 1 Help Desk Support + Respond to user support ... Skills and Knowledge Required + 2-4 years of experience providing hands-on technical support in a customer -facing role + Demonstrated ability to deliver… more
- Cleo (Albany, NY)
- …customers. **Your Qualifications** + Bachelor's Degree or 1 + years of Technical Support work experience + Customer Service Experience + General ... Provide initial contact with customers via phone, email, or remote access, addressing customer inquiries while ensuring top- tier customer service. +… more
- TEKsystems (New York, NY)
- …who can handle L1 and L2 tickets. They are trying to automate and get away from the Tier 1 tickets. Looking for some who can program the AI tools. They use a ... core business hours Core Responsibilities *Manage and resolve Level 1 and Level 2 IT support tickets...FTEs 200 in business partnership - primarily involved with customer facing support This helpdesk/IT group only… more
- New York Times (New York, NY)
- …3 days each week (subject to change). Responsibilities: + You will provide tier 2 hands-on support to end-users throughout the company (excluding executives) ... browsers, and general connectivity issues. + You will provide customer training on systems and technology and distribute instructional...+ 3+ years of experience in an IT technical support role + 1 + years of experience… more
- BAE Systems (Buffalo, NY)
- …As a Remote Initial Support Analyst, you'll play a critical role in providing ** Tier 1 ** analysis and support for zero client, thin client, thick client, ... **Join a Team that's Shaping the Future of IT Support ** At BAE Systems, we're passionate about delivering innovative...talented team, and make a significant impact on the customer 's operations. Our company values innovation, teamwork, and … more