- IBM (Frederick, MD)
- …WV location. We are seeking a customer-focused and technically skilled Tier 1 Help Desk Analyst to provide first-level support for end users experiencing ... timely resolution or escalation. * Escalate unresolved issues to Tier 2 or Tier 3 support...and equipment provisioning. **Required technical and professional expertise** * 1 + year of experience in customer service or help… more
- COMSO, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk) and Tier 2 and Tier ... solutions for workforce development, and exceptional operations and production support . We were founded in 1988, and remain a...of configuration and operation of IT systems + Provide Tier 1 (Help Desk) problem identification, diagnosis… more
- M. C. Dean (Annapolis Junction, MD)
- …of Information Technology (IT) systems in support of the endpoint devices. The position provides Tier 1 helpdesk support and support to Tier 2 ... of virtual hypervisors to include VMware and Hypervisor. + Support configuration and maintenance of Virtual Desktop ...+ Support configuration and maintenance of Virtual Desktop Infrastructure (VDI) platforms to include Citrix Xen … more
- CACI International (Annapolis Junction, MD)
- …**Responsibilities:** As a System Administrator, your key responsibilities will include: + Tier 1 (Help Desk) support for problem identification, ... diagnosis, and resolution. + Tier 2 (Escalation) support for more complex issues, providing troubleshooting and in-depth...experience with Service Management (ITSM). + If assigned to Desktop & Enclave Services: + Understanding of concepts such… more
- NANA Regional Corporation (Aberdeen Proving Ground, MD)
- …provide feedback on one-time and problematic trends/patterns with customer support requirements. + Ensure rigorous application of cybersecurity policies, principles, ... and practices in the delivery of customer support services. + Coordinate, and assist in the installation,...IAT Level II certification. + Relevant education/experience requirements: + 1 + years with Masters + 2+years with Bachelors +… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …Help Desk Specialist will provide 24x7 Help Desk support as defined by first response/ Tier 1 /Level 1 support . They will provide phone and in-person ... support + Receive, triage and route tickets to Tier 2 Help Desk according + Compile and organize...support to users, including e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS application Requirements… more
- SAIC (Beltsville, MD)
- **Description** This position is for a Network Technician to support the Vanguard 2.2. 1 program. The Vanguard 2.2. 1 program provides transparent, ... mission by providing enterprise architecture design, engineering operations and maintenance support services for desktop computers, servers, networks, firewalls,… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- **General Summary** Provides remote Tier 1 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a ... ticketing system. Keep meticulous notes. + Troubleshoot and repair Desktop /Laptop and thin client hardware. + Support ...3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a… more
- CACI International (Annapolis Junction, MD)
- …storage, and network systems, including mobile device environments + Deliver Tier 1 through Tier 3 support , including advanced issue escalation and ... clients in the defense and national security sectors. Our mission is to support critical infrastructure with the highest standards of service and reliability. We're… more
- TEKsystems (Baltimore, MD)
- Our client is seeking a technically skilled IT Helpdesk Analyst to deliver Tier 1 and Tier 2 support for approximately 175 end users. The role begins ... with phone/remote support , focusing on software and hardware troubleshooting, and transitions...+ Windows Server environments + DHCP/DNS configuration Required Qualifications: 1 -2 years of experience in a corporate IT helpdesk… more
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