- IBM (Frederick, MD)
- …and responsibilities** IBM is seeking a customer-focused and technically skilled Tier 1 Help Desk Analyst to provide first-level support for end users ... timely resolution or escalation * Escalate unresolved issues to Tier 2 or Tier 3 support...Center WV location **Required technical and professional expertise** * 1 + year of experience in customer service or help… more
- Leidos (Odenton, MD)
- …for a Help Desk Technician responsible for deskside and remote end user customer support for a DOD customer in Fort Meade MD. This individual will help ascertain ... the nature of the support request, resolve issues where possible, and escalate to...their issues are being actively addressed. + Escalate to Tier 2 and Tier 3 System Administrators… more
- COMSO, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk) and Tier 2 and Tier ... solutions for workforce development, and exceptional operations and production support . We were founded in 1988, and remain a...of configuration and operation of IT systems + Provide Tier 1 (Help Desk) problem identification, diagnosis… more
- M. C. Dean (Annapolis Junction, MD)
- …of Information Technology (IT) systems in support of the endpoint devices. The position provides Tier 1 helpdesk support and support to Tier 2 ... of virtual hypervisors to include VMware and Hypervisor. + Support configuration and maintenance of Virtual Desktop ...+ Support configuration and maintenance of Virtual Desktop Infrastructure (VDI) platforms to include Citrix Xen … more
- CACI International (Annapolis Junction, MD)
- …**Responsibilities:** As a System Administrator, your key responsibilities will include: + Tier 1 (Help Desk) support for problem identification, ... diagnosis, and resolution. + Tier 2 (Escalation) support for more complex issues, providing troubleshooting and in-depth...experience with Service Management (ITSM). + If assigned to Desktop & Enclave Services: + Understanding of concepts such… more
- NANA Regional Corporation (Aberdeen Proving Ground, MD)
- …provide feedback on one-time and problematic trends/patterns with customer support requirements. + Ensure rigorous application of cybersecurity policies, principles, ... and practices in the delivery of customer support services. + Coordinate, and assist in the installation,...IAT Level II certification. + Relevant education/experience requirements: + 1 + years with Masters + 2+years with Bachelors +… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …Help Desk Specialist will provide 24x7 Help Desk support as defined by first response/ Tier 1 /Level 1 support . They will provide phone and in-person ... support + Receive, triage and route tickets to Tier 2 Help Desk according + Compile and organize...support to users, including e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS application Requirements… more
- BAE Systems (Fort Meade, MD)
- …support for implementation, troubleshooting and maintenance of IT systems + Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of ... to succeed. We offer a flexible work environment to support the balance in your life and keep you...problems + Provide Tier 1 (Help Desk) and … more
- SAIC (Beltsville, MD)
- **Description** This position is for a Network Technician to support the Vanguard 2.2. 1 program. The Vanguard 2.2. 1 program provides transparent, ... mission by providing enterprise architecture design, engineering operations and maintenance support services for desktop computers, servers, networks, firewalls,… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- **General Summary** Provides remote Tier 1 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a ... ticketing system. Keep meticulous notes. + Troubleshoot and repair Desktop /Laptop and thin client hardware. + Support ...3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a… more