- Chenega Corporation (Fort Belvoir, VA)
- …or laptops that have authorized access to the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members when the restoration is beyond the ... Junior Helpdesk Support Services Specialist Ft. Belvoir, VA Join our...Desktop Administrator Associate Certification required. + Secret clearance Tier 5 investigation required. Join our Talent Network Chenega… more
- General Dynamics Information Technology (Vienna, VA)
- …for procure replacement. + Provide Tier 1 and Tier 2 support to include access administration, desktop support , problem resolution to IT systems ... Family:** IT Infrastructure and Operations **Skills:** Microsoft Office,Microsoft Windows,Technical Support **Experience:** 5 + years of related experience **US… more
- COMSO, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk) and Tier 2 and Tier ... solutions for workforce development, and exceptional operations and production support . We were founded in 1988, and remain a...of configuration and operation of IT systems + Provide Tier 1 (Help Desk) problem identification, diagnosis… more
- M. C. Dean (Vienna, VA)
- …+ Help Desk Support Functions with a Combination of Phone and Desktop Support is required. + Experience administering LENEL systems is desired. + ... end users and stakeholders. + Triages incoming issues to support ticket creation and assignment per tier level. + Follows up with customers and track resolution… more
- M. C. Dean (Annapolis Junction, MD)
- …Technology (IT) systems in support of the endpoint devices. The position provides Tier 1 helpdesk support . This position requires onsite support ... for the better. We are seeking a **System Administrator 1 ** to join our **Security and Electronic Systems (SES)**...Windows operating systems and install/load operating system software. + Support desktop hardware and operating system set-up,… more
- Leidos (Laurel, MD)
- … for** Implementation, troubleshooting, and maintenance for IT systems + **Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of ... (MCSA-DT) Windows 8. -Microsoft Certified IT Professional - Windows Client (MCITP-Client) Desktop Support Tech on Windows 7. -Microsoft Certified IT Professional… more
- CACI International (Annapolis Junction, MD)
- …**Responsibilities:** As a System Administrator, your key responsibilities will include: + Tier 1 (Help Desk) support for problem identification, ... diagnosis, and resolution. + Tier 2 (Escalation) support for more complex issues, providing troubleshooting and in-depth...experience with Service Management (ITSM). + If assigned to Desktop & Enclave Services: + Understanding of concepts such… more
- Marriott (Bethesda, MD)
- …as the primary hardware contact for technical processes and project-specific requirements + Handle PC support escalations from Tier 1 (Atos) to Tier 2 ... Agent), Customer Care, Loyalty, and the Customer Engagement Center support team desktop portfolios + Facilitate Home...all hardware assets + Coordinate escalation of issues across Tier 3 and Tier 4 Corporate IT… more
- M. C. Dean (Annapolis Junction, MD)
- …of Information Technology (IT) systems in support of the endpoint devices. The position provides Tier 1 helpdesk support and support to Tier 2 ... of virtual hypervisors to include VMware and Hypervisor. + Support configuration and maintenance of Virtual Desktop ...+ Support configuration and maintenance of Virtual Desktop Infrastructure (VDI) platforms to include Citrix Xen … more
- TekSynap (Washington, DC)
- … support to all incident escalation tickets that are unable to be resolved by Tier 1 personnel. + Responsible for daily operations and health of the DFC ... QUALIFICATIONS** + Master's degree in a relevant field + 1 year of experience or a Bachelor's degree and...Azure infrastructure, and ServiceNow/ITSM services. This team provides direct Tier II client/customer support , incident management, and… more