- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …Help Desk Specialist will provide 24x7 Help Desk support as defined by first response/ Tier 1 /Level 1 support . They will provide phone and in-person ... support + Receive, triage and route tickets to Tier 2 Help Desk according + Compile and organize...support to users, including e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS application Requirements… more
- Koniag Government Services (Washington, DC)
- …company, is seeking a Help Desk Specialist to provide Tier I and Tier II technical support within a classified environment for our government client. This ... managing SCIF security operations. Core responsibilities include: + Provide Tier I and II technical support via...**Education and Experience:** **Required:** + Associate's degree (AS/AA) with 1 year of experienceOR + Minimum 3 years of… more
- MPR Associates (Alexandria, VA)
- …is expected to take ownership of user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and software incidents, and be ... Coordinates with users, the Service Desk Manager, and higher tier support to escalate and resolve more...in a Windows 10 environment. + Prior experience supporting desktop engineering applications such as Matlab, Mathcad, Solidworks, Ansys,… more
- CACI International (Annapolis Junction, MD)
- …storage, and network systems, including mobile device environments + Deliver Tier 1 through Tier 3 support , including advanced issue escalation and ... clients in the defense and national security sectors. Our mission is to support critical infrastructure with the highest standards of service and reliability. We're… more
- M. C. Dean (District Of Columbia, DC)
- …+ Resolve complex system issues for physical security systems and networks + Triage customer support calls, providing Tier 1 help desk support and ... 2 is responsible for the day-to-day management, maintenance, and support of the organization's IT infrastructure, including servers, virtualization, and… more
- V2X (Reston, VA)
- …on storage capacity and utilization as well as system uptime and performance. Top- tier support for escalated issues and complex projects. Daily monitoring of ... configuration, and upgrades of the NetApp storage infrastructure. The top- tier of support for storage projects and...All candidates are required to maintain at least one ( 1 ) baseline certification and one ( 1 ) computing… more
- General Dynamics Information Technology (Springfield, VA)
- …to 6:00 pm during the week and participate in on-call rotation for after-hours support .** **Responsibilities:** + Provides Tier II support of IT ... Administration **Certifications:** CompTIA Security+ CE | CompTIA - CompTIA **Experience:** 1 + years of related experience **US Citizenship Required:** Yes **Job… more
- Spectrum Comm Inc (Falls Church, VA)
- …of education and experience. + 4+ years of experience in help desk or desktop support roles, with at least 1 year in a senior or lead capacity. + Strong ... Desk Technician serves as the primary point of contact for advanced technical support at a secure government facility in Jacksonville, Florida. This role provides … more
- Leidos (Washington, DC)
- … of M365 / Entra platform, including remediation/methodical troubleshooting of issues escalated by Tier 1 & 2 operational support teams. + Lead engineering ... in Microsoft 365 and Entra to lead the design, implementation, and support of Zero Trust Architecture initiatives. This role focuses on modern authentication,… more
- ManTech (Mclean, VA)
- …user needs and requirements and meet business goals + Oversee the day-to-day operation of Tier 1 - 3 support as needed (troubleshooting, problem resolution ... technical aspects of large, complex projects; coordinate the efforts of technical support staff in the performance of assigned projects + Perform full-stack software… more