• End User Services Specialist

    Ferrotec USA (Livermore, CA)
    …professional experience . Minimum 5+ years of progressive IT support experience, with at least 1 year in an escalation or Tier 2 capacity . Familiarity with IT ... lifecycle activities and asset tracking. . Monitor and triage the helpdesk queue, ensuring accurate categorization, prioritization, and timely resolution of tickets.… more
    Ferrotec USA (07/10/25)
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  • Support Tech

    Insight Global (San Diego, CA)
    …along with monitoring license compliance. Provides support of 7/24 Global Support process by serving as Tier 1 / Tier 2 point of contact and owner of ... the designated call handling and tracking system. - Provides Helpdesk , Deskside, and Walkup hardware and software support as...support of 7/24 Global Support process by serving as tier 1 /2 first point of contact and… more
    Insight Global (07/24/25)
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  • Customer Service Agent

    Revelyst (San Diego, CA)
    …Support Agent** to join the Revelyst Golf & Technology platform team. As a Tier 1 Customer Support Agent you provide the initial Technical Support contact ... and resolve all general support issues or determine that Tier 2 Escalation is required for further assistance. This...based upon experience resolving new customer issues to grow helpdesk knowledge base. + Work with customers and manufactures… more
    Revelyst (08/08/25)
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  • IT Technical Support Specialist II

    WuXi AppTec (San Diego, CA)
    …operation and maintenance of systems hardware/software and related infrastructure. Act as Tier I and II support to end users on a daily basis ... and create KB articles as needed. + Responds to, escalates/reassigns, and closes helpdesk tickets. + Works on routine assignments per written procedures, where the… more
    WuXi AppTec (08/01/25)
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