- Lumen (Sacramento, CA)
- …committed to teamwork, trust and transparency. People power progress. We're looking for top- tier talent and offer the flexibility you need to thrive and deliver ... timely resolution. Technicians utilize tools like SolarWinds and Web Helpdesk to monitor and isolate Layer 2/3 issues across...CSU/DSU, and carrier services, using advanced diagnostics across Layer 1 , 2, and 3. + Analyze network troubles, assess… more
- Ferrotec USA (Livermore, CA)
- …professional experience . Minimum 5+ years of progressive IT support experience, with at least 1 year in an escalation or Tier 2 capacity . Familiarity with IT ... lifecycle activities and asset tracking. . Monitor and triage the helpdesk queue, ensuring accurate categorization, prioritization, and timely resolution of tickets.… more
- Revelyst (San Diego, CA)
- …Support Agent** to join the Revelyst Golf & Technology platform team. As a Tier 1 Customer Support Agent you provide the initial Technical Support contact ... and resolve all general support issues or determine that Tier 2 Escalation is required for further assistance. This...based upon experience resolving new customer issues to grow helpdesk knowledge base. + Work with customers and manufactures… more
- Prime Healthcare (Ontario, CA)
- …new members to join our corporate team! Responsibilities Provides telephone support for helpdesk and all associated processes. Provides tier one IT support for ... issues that may affect the Information Services department. Qualifications Required qualifications: 1 . Work experience in help desk activities using a help desk… more
- Insight Global (Orange, CA)
- …Skills and Requirements - 4+ years of experience with on-site hands on Tier II IT helpdesk / Desktop Support Technician role - 4+ ... for the support of the client's new clinics throughout OC / LA / IE. 1 . Work Environment - Functional Demands Work Environment - Functional Demands Light - Moderate… more
- WuXi AppTec (San Diego, CA)
- …operation and maintenance of systems hardware/software and related infrastructure. Act as Tier I and II support to end users on a daily basis ... and create KB articles as needed. + Responds to, escalates/reassigns, and closes helpdesk tickets. + Works on routine assignments per written procedures, where the… more