- M. C. Dean (Annapolis Junction, MD)
- …of Information Technology (IT) systems in support of the endpoint devices. The position provides Tier 1 helpdesk support and support to Tier 2 ... (Escalation) problem identification, diagnosis and resolution of problems and supports the escalation and communication of status to agency management and internal customers. This position requires onsite support at a single work location in the Washington DC… more
- Linchpin Solutions, Inc. (Aberdeen Proving Ground, MD)
- …problems not isolated by SMART-T Built In Test (BIT) or system alert messages. + Provide Tier 1 and Tier 2 support for supported systems and will facilitate ... escalation to Tier 3 as needed + Support and review applicable...Experience Requirements + 2-3 Years of SATCOM experience + 1 + Years of experience in helpdesk is… more
- Orion Consortium (Annapolis Junction, MD)
- …sites + Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure Education/Experience: HS or GED - 10 ... Years Bachelors - 5 Years Cert Required: IAT Level 1 Note: Installation and response efforts for the position requires lifting equipment that weighs 20-30 pounds,… more
- Lumen (Annapolis, MD)
- …committed to teamwork, trust and transparency. People power progress. We're looking for top- tier talent and offer the flexibility you need to thrive and deliver ... timely resolution. Technicians utilize tools like SolarWinds and Web Helpdesk to monitor and isolate Layer 2/3 issues across...CSU/DSU, and carrier services, using advanced diagnostics across Layer 1 , 2, and 3. + Analyze network troubles, assess… more
- Arena Technical Resources, LLC (Rockville, MD)
- …and DNS/DHCP services. - Ensure secure and reliable connectivity across all systems. Helpdesk Oversight - Serve as the primary liaison and escalation point for the ... outsourced helpdesk provider (RAKE Digital). - Monitor and review user...tickets to ensure timely and effective resolution. - Provide Tier 3 support for complex or unresolved issues escalated… more
- Three Saints Bay (Patuxent River, MD)
- …Job Code **5133** \# of Openings ** 1 ** Apply Now (https://phg.tbe.taleo.net/phg01/ats/careers/v2/applyRequisition?org=GATEWAYVENT&cws=55&rid=5133) **GVI, Inc,** a ... supports the NAVAIR National Help Desk by serving as Tier II software and financial related travel support for...System, and the Service Now Application Portal, or similar helpdesk system. + Subject Matter Expert (SME) in the… more