- Bright Horizons (Newton, MA)
- …inquiries from business partners. This individual will provide support on issues escalated from the Tier 1 role as well as issues that require a high degree of ... The individual will provide documentation for and training of Tier 1 staff to increase the scope...the application and hiring process, please contact the recruitment helpdesk at ### or ###@brighthorizons.com . Determinations on requests… more
- State of Massachusetts (Boston, MA)
- …needs of the Agency. *_Preferred Knowledge, Skills, and Abilities:_* * A minimum of 1 year of IT/ helpdesk support experience is preferred * General knowledge of ... units. Specifically, this position is responsible for providing the first- tier end user support for the Salesforce-based eLIPSE and...The primary work location for this role will be* 1 Federal St, Boston, 02110.*The work schedule for this… more
- Insight Global (Pittsfield, MA)
- …companies with a combined staff of 83, focusing primarily on a Tier 1 group of entry-level techs and helpdesk /switchboard employees (50+ team members). Key ... Responsibilities: Lead and supervise operational teams across multiple locations, with a strong focus on help desk, security/infra, and security operations center functions Analyze internal operations and identify areas for process enhancement Monitor… more