- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1 .5) to join our support team operating within a secure Azure enterprise ... part in keeping operations running smoothly while delivering exceptional service to end users. This is a great opportunity...with established SLAs and SLOs. + Troubleshoot and resolve Tier 1 .5-level issues related to Azure services,… more
- GovCIO (Richmond, VA)
- …may be required to meet with customer representatives. **Responsibilities** + Manage and mentor Tier 1 Service Desk Technicians, ensuring that all government ... **Overview** The Helpdesk Manager will lead and manage a team of Service Desk Technicians providing Tier 1 support for federal clients in a 24x7 environment.… more
- Red River (Chantilly, VA)
- …affect others; you seek to make those around you successful. We are looking for a Tier 1 Technician with an active Secret clearance to join our growing team! The ... Tier 1 Technician is primarily responsible for... Tier 1 Technician is primarily responsible for working on a...management practices. + Act as a mentor to Level 1 Customer Service Representatives. + Responsibilities aligned… more
- BAE Systems (Norfolk, VA)
- …desktops, laptops, and high-performance computing services. You'll also provide Tier 1 support for remote access and service capabilities, including basic ... enable our customers to achieve their missions. As a ** Tier 1 Initial Support Analyst** , you'll...Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards (eg, NIST… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other ... requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …and deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on ... problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ . + _Develop.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .… more
- Parsons Corporation (Chantilly, VA)
- …Compartmented Information (SCI) and Special Access Program (SAP) activities. **Required Skills:** + Provides Tier 1 ( Service Desk) and Tier 2 ... will be the first line of defense in resolving service desk issues and providing support for hardware complications....other relevant Engineering field from an accredited university with 1 -4 years of experience + Top Secret (TS) security… more
- GovCIO (Richmond, VA)
- …a referral to this job (https://careers-govcio.icims.com/jobs/7222/associate- service -desk-technician-%e2%80%93- tier -i-%28sca shift- 1 ... **Overview** GovCIO is seeking an Associate Service Desk Technician - Tier I... 1 **WHAT YOU'LL BE DOING** As a Tier 1 , you will have a strong… more
- ASM Research, An Accenture Federal Services Company (Reston, VA)
- …for the Azure Core Networking team within Government Cloud environments. This role bridges Tier 1 operational support with Tier 2 specialized technical ... networking decom for federal cloud environments + Provide technical guidance to Tier 1 engineers during complex incidents + Contribute advanced troubleshooting… more
- Chenega Corporation (Arlington, VA)
- **Req ID:** 38527 **Summary** ** Tier 1 Help Desk Analyst** **Arlington, VA** Are you ready to enhance your skills and build your career in a rapidly evolving ... provide services to our nation. SecuriGence is seeking a ** Tier 1 Help Desk Analyst** to help...services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. + Simulates… more