- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1 .5) to join our support team operating within a secure Azure enterprise ... part in keeping operations running smoothly while delivering exceptional service to end users. This is a great opportunity...with established SLAs and SLOs. + Troubleshoot and resolve Tier 1 .5-level issues related to Azure services,… more
- GovCIO (Richmond, VA)
- …may be required to meet with customer representatives. **Responsibilities** + Manage and mentor Tier 1 Service Desk Technicians, ensuring that all government ... **Overview** The Helpdesk Manager will lead and manage a team of Service Desk Technicians providing Tier 1 support for federal clients in a 24x7 environment.… more
- Red River (Chantilly, VA)
- …affect others; you seek to make those around you successful. We are looking for a Tier 1 Technician with an active Secret clearance to join our growing team! The ... Tier 1 Technician is primarily responsible for... Tier 1 Technician is primarily responsible for working on a...management practices. + Act as a mentor to Level 1 Customer Service Representatives. + Responsibilities aligned… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other ... requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing… more
- Parsons Corporation (Chantilly, VA)
- …Compartmented Information (SCI) and Special Access Program (SAP) activities. **Required Skills:** + Provides Tier 1 ( Service Desk) and Tier 2 ... will be the first line of defense in resolving service desk issues and providing support for hardware complications....other relevant Engineering field from an accredited university with 1 -4 years of experience + Top Secret (TS) security… more
- ASM Research, An Accenture Federal Services Company (Reston, VA)
- …for the Azure Core Networking team within Government Cloud environments. This role bridges Tier 1 operational support with Tier 2 specialized technical ... networking decom for federal cloud environments + Provide technical guidance to Tier 1 engineers during complex incidents + Contribute advanced troubleshooting… more
- Bon Secours Mercy Health (Mechanicsville, VA)
- …Pool are hired with the understanding they must float based on the tiers below: + Tier 1 : Float expectation within a single site based on competency + Tier ... committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates...The primary function of this job, based on hiring tier , is to be available and flexible to float… more
- General Dynamics Information Technology (Quantico, VA)
- …Yes **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier 1 ** at GDIT. Shape what's next for mission-critical government ... This position is pending funding. The **Naval Criminal Investigative Service (NCIS)** is an organization of approximately 2,000 personnel...WORK AND PERSONAL IMPACT** As a **Help Desk Analyst Tier 1 ** , the work you'll do… more
- Leidos (Norfolk, VA)
- …- CompTIA Security +CE + Three months or more experience supporting NNPI and/or SIPR in a Tier 1 role. + Ability to attain Flank Speed Tier 1 .5 ... Values guide the way we do business. The SMIT Service Desk RDM Team has an opening for an...work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network… more
- ASM Research, An Accenture Federal Services Company (Reston, VA)
- …+ Contribute to PNAAS automation initiatives + Document standard operating procedures for Tier 1 activities + Maintain accurate records of configuration changes ... partner capacity onboarding per business needs + Escalate complex issues to Tier 1 .5/2 support following established protocols **Minimum Qualifications** + HS… more
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