- Red River (Chantilly, VA)
- … 1 Technician who is primarily responsible for working on a team at the Service Desk. The Tier 1 Technician is primarily responsible for working on a ... team at the Service Desk. This position will handle technical support requests...Accept customer calls, alerts, and escalations from the Level 1 operations team within specified timeframes. + Follow trouble… more
- CGI Technologies and Solutions, Inc. (Lebanon, VA)
- ** Tier 1 Helpdesk Lead and Analyst** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Lebanon **Position ID:** ... growing and dynamic program to lead a client-facing Momentum Tier 1 Help Desk as well as...members to assist end-users. * Generate and deliver monthly Service Level Agreement Reports to the client. * Report… more
- Lumen (Richmond, VA)
- …Operations Technical Support 1 ( Service Desk Analyst) is responsible for providing Tier 1 IT Service Desk Support in a customer focused, team ... oriented, support environment. Tier 1 IT Service Desk Support includes customer incidents (break/fix, requests, and how to), and related support… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- …and connectivity issues, using monitoring tools to proactively detect potential problems. + Provide Tier 1 and Tier 2 support for network connectivity, ... **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST | TIER II...the contractor's legal duty to furnish information. 41 CFR 60- 1 .35(c) UIC Government Services (UICGS / Bowhead) provides innovative… more
- CACI International (Reston, VA)
- …in-depth troubleshooting and system-level support for incidents that cannot be resolved by the Tier 1 Help Desk support + Highly knowledgeable of help desk ... Help Desk Tier 2 Specialist, Journeyman Job Category: Information Technology...systems, equipment, software, and configurations being supported (eg, ServiceNow, Service Desk+, Remedy) + Provides desktop and laptop Army… more
- General Dynamics Information Technology (Springfield, VA)
- …attribution. + Performs malware analysis and signature development. + Coordinate with CSOC Tier 1 and 2 services to remediate all discrepancies and provide ... Response,Security Incident Response **Certifications:** Certified Incident Management Professional - Service Managers.org **Experience:** 8 + years of related experience… more
- General Dynamics Information Technology (Quantico, VA)
- …potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities. **HOW OUR TIER 1 HELP DESK ANALYST WILL MAKE AN IMPACT:** + Initiate ... **Job Family:** Help Desk **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** Security+, CE - CompTIA **Experience:** 2 + years of… more
- LifePoint Health (Martinsville, VA)
- …Board for Respiratory Care (CRT) or (RRT) required. Drag Edit Delete *Minimum Work Experience:* * Tier I - 1 Weekend shift/month based on staffing needs; 1 ... you can do. Licensed for 220 beds, SOVAH Health Martinsville is a full- service , acute-care hospital providing over 22 medical specialties. Among the services we… more
- GovCIO (Fairfax, VA)
- …this job (https://careers-govcio.icims.com/jobs/4592/systems-administrator tier -3-support/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** ... GovCIO is currently hiring for a System Administrator - Tier 3 Support with an active Secret clearance in...data loss prevention + Deploy patches, critical updates and service packs using IBM BigFix while adhering to contract… more
- SMX (Quantico, VA)
- …requests + Provide documentation, guidance and instruction to the Tier 1 and Tier II service desk for handling standard Messaging related incidents, work ... technical expertise in the management, maintenance, and problem resolution + Resolve Tier III messaging tickets + Configure Antivirus products and HBSS as they… more