- SMX (Quantico, VA)
- …requests + Provide documentation, guidance and instruction to the Tier 1 and Tier II service desk for handling standard Messaging related incidents, work ... technical expertise in the management, maintenance, and problem resolution + Resolve Tier III messaging tickets + Configure Antivirus products and HBSS as they… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …supporting duties as directed. **Minimum Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a working ... **General Summary** Provides remote Tier 1 technical end user support...a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents… more
- ManTech (Herndon, VA)
- …customers + When new solutions are derived to resolve issues, Tier 1 agents will provide documentation to Service Desk leadership and Knowledge Managers ... **Responsibilities include but are not limited to:** + Provide Tier I contact and incident resolution to customers with...password resets), and record all information accurately in the Service Now CRM ticketing tool. May also make outboard… more
- GovCIO (Richmond, VA)
- …with maintaining/updating support documentation. + Support Microsoft Windows environments and resolve Tier 1 hardware and software problems with tools such as ... Office and Windows 10. **Qualifications** + High School with 0 - 3 years Tier 1 support (or commensurate experience) + Clearance Required: Active Secret… more
- MPR Associates (Alexandria, VA)
- …is expected to take ownership of user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and software incidents, and be ... follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and resolve more complex problems. +… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …customer onboarding and offboarding. + Provide account management support. + Provide 24/7 Tier 1 support for all environments and networks supporting end users. ... all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard...category with at least 2 years' experience in providing Tier 1 support of a TS/SCI system.… more
- SMX (Fort Belvoir, VA)
- Service Desk Lead (4286) (Ft. Belvoir, VA) (TS/SCI)at...all IT SM tickets to completion + Provide 24/7/365 Tier 1 support for all environments and ... interacting with customers, managing their work with an IT service management (SM) ticketing system, and ensuring all actions...category with at least 10 years' experience in providing Tier 1 support of a TS/SCI system.… more
- Parsons Corporation (Centreville, VA)
- …always accessible to a worldwide mission** ! **What You'll Be Doing:** + Adjudicating tier 1 level inquiries and have the authority to escalate complex issues ... is looking for an amazingly talented **Help Desk Customer Service Representative** to join our team! In this role...combination of education and experience + Expertise to adjudicate Tier 1 level inquiries + Excellent communications… more
- Bon Secours Mercy Health (Newport News, VA)
- …care sites and clinicians are recognized for clinical and operational excellence. + ** Tier 1 : Float expectation within a single site based on competency** ... committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates...they must float based on the tiers below: + Tier 1 : Float expectation within a single… more
- Amentum (Springfield, VA)
- …updates to include uploading documents, responding to inquiries and customer service tickets. + Maintain communication with customers and immediately report any ... a hybrid role from home/office while staying on task. + Perform customer service tasks (eg, answering telephone calls, typing, filing, scanning, faxing, copying, &… more