- Tesla Laboratories. Inc. (Vienna, VA)
- …Top Secret Clearance with SCI eligibility. This role is required to provide exceptional Tier 1 - Tier 3 support, managing complex customer issues with a ... We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image...compliance. + Technical Support & Problem Resolution: Deliver outstanding Tier 1 - Tier 3… more
- Criterion Systems (Reston, VA)
- …systems security administration functions, including creating user profiles and accounts. + Provides Tier 1 and Tier 2 problem identification, diagnosis and ... tuning. + Installation, STIG hardening, patching. + Excellent troubleshooting skills and Tier 1 communication skills. + Experience developing and maintaining… more
- Virtual Service Operations (Lorton, VA)
- …network environment. Responsibilities: + Investigate and resolve escalated network issues from Tier 1 support. + Perform advanced troubleshooting for routers, ... incident reports. + Provide technical guidance and mentorship to Tier 1 NOC Analysts. + Participate in...networking concepts, including Azure Networking. + Familiarity with IT service management (ITSM) processes. Requirements + Must be within… more
- Criterion Systems (Reston, VA)
- …systems security administration functions, including creating user profiles and accounts. + Provides Tier 1 and Tier 2 problem identification, diagnosis and ... tuning. + Installation, STIG hardening, patching. + Excellent troubleshooting skills and Tier 1 communication skills. + Experience developing and maintaining… more
- SAP (Herndon, VA)
- …systems security administration functions, including creating user profiles and accounts. + Provides Tier 1 and Tier 2 problem identification, diagnosis, and ... performance tuning + Installation, hardening, patching + Excellent troubleshooting skills and Tier 1 communication skills + Experience developing and maintaining… more
- M. C. Dean (Norfolk, VA)
- …system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation. + ... enhancements + Work with engineering and integrators on new system design + Provide tier II/III support for customer issues reported through the help desk + Proper… more
- Nightwing (Sterling, VA)
- …role will serve as the primary technical point of contact for issues ranging from Tier 1 to Tier 3 support, providing leadership, direction, and hands-on ... and subject matter expert for technical escalations and critical issue resolution ( Tier 1 -3). + Drive the implementation of virtualization and automation… more
- CACI International (Reston, VA)
- …hands on support to a mission customer as part of a small team that provides Tiers 1 , 2, and 3 level support. You will be the primary point of contact for, and own ... the IT Operations Manager by understanding appropriate and applicable Tier support levels. * Escalate Tier 3...with the user. * Demonstrated experience with providing customer service for systems that reside in a secure environment.… more
- Defense Health Agency (Newport News, VA)
- …used to fill positions at any of the tiers listed below: + Tier 1 : $121,020 - 300,000 Apply for this Job Online ... to recruit and appoint qualified candidates to positions in the competitive service .** **Who May Apply: US Citizens** **Responsibilities** As a Physician (Family… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …Support,Troubleshooting **Certifications:** Security+, CE - CompTIA-Security+ CE **Experience:** 1 + years of related experience **US Citizenship Required:** ... that are monitored in the help desk and the Tier level responsibilities for the systems. + Provide IT... level responsibilities for the systems. + Provide IT Service Management functions and first level troubleshooting to all… more