- Utilities Service, LLC (Petersburg, VA)
- …experience, and industry-specific certifications. This specified range is determined by the tier associated with the job posting. However, should the employee be ... classified under a different tier , the compensation may fall outside the stated range._**...vehicle with fuel card for work purposes. + Day 1 of Employment: Medical/Dental/Vision/VOYA/Paid Holidays/EAP (Full-Time Employees). + After… more
- GovCIO (Richmond, VA)
- …cloud, and business partner networks. NCT manages and oversees the Postal Service 's cloud services and data center infrastructure, which includes more than 24,000 ... application in accordance with the published USPS Change Management Service Level Agreements (SLAs) + Perform a technical leadership...work or specify which shift is highly preferred.** **Group 1 ** covering 3 shifts with **SAT/SUN off days** 1st… more
- CGI Technologies and Solutions, Inc. (Lebanon, VA)
- …protocols and circuit types (T1, DS3, OCx, Ethernet, MPLS, SD-WAN). * Experience coordinating with Tier 1 and Tier 2 carriers (AT&T, Lumen, Zayo, Verizon, ... to resolve highly complex issues, drive efficiency, and optimize service delivery aligned with enterprise objectives. This is a...You are invited to be an owner from day 1 as we work together to bring our Dream… more
- ADP (Norfolk, VA)
- …Live of the new application. + Provide Tier 2 support for the application to the Tier 1 support team or directly to the client as needed + Project Planning + ... by our **CORE** values: **Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social… more
- Meta (Richmond, VA)
- …on this web page. **Required Skills:** Infrastructure Materials Manager Responsibilities: 1 . Support Materials Management team in determining optimal supply chain ... executive dashboards and KPI metrics for operations all-hands meetings ( Tier I and Tier II metrics). 13....sourcing teams on tactical and strategic items. 16. Shape service models for deployed equipment. 17. Collaborate on … more
- CACI International (Ashburn, VA)
- …interact with product development teams, network services, cybersecurity, and customer service teams to coordinate operations and maintenance of deployed systems. ... as needed across portfolio of systems. + Assist with Tier 2 and 3 support ticket queues to promote...reports. + Responsible for operations support metrics and Portfolio service desk ticket queues. + Interact with Portfolio Owner,… more
- General Dynamics Information Technology (Mclean, VA)
- …a passion for delivering exceptional customer service . **Key Responsibilities:** Lead, coach, and mentor Tier 1 and Tier 2 teams, fostering a culture of ... Help Desk or IT Support role, with at least 1 year in a leadership or supervisory capacity, and...communication skills with a proven ability to lead a customer- service -oriented team. + Familiarity with ticketing systems such as… more
- Utilities Service, LLC (Burkeville, VA)
- …experience, and industry-specific certifications. This specified range is determined by the tier associated with the job posting. However, should the employee be ... classified under a different tier , the compensation may fall outside the stated range._**...vehicle with fuel card for work purposes. + Day 1 of Employment: Medical/Dental/Vision/VOYA/Paid Holidays/EAP (Full-Time Employees). + After… more
- EchoStar (Christiansburg, VA)
- …the future of connectivity. Our business reach spans satellite television service , live-streaming and on-demand programming, smart home installation services, mobile ... have the opportunity to work real time with Level 1 Agents who are on Phone with the Customers...Customer Experience Agents to troubleshoot and resolve technical issues, service disruptions, and porting problems + Apply critical thinking… more
- Ryder System (Richmond, VA)
- …Services Representative II is responsible for second level triage of transferred calls from Tier 1 OR be the first point of contact for specialized inquires ... subject matter expertise. **Essential Functions** + Receive incoming escalation calls from Tier 1 Contact Center Representatives, or from internal customers… more