- EchoStar (Christiansburg, VA)
- …the future of connectivity. Our business reach spans satellite television service , live-streaming and on-demand programming, smart home installation services, mobile ... have the opportunity to work real time with Level 1 Agents who are on Phone with the Customers...Customer Experience Agents to troubleshoot and resolve technical issues, service disruptions, and porting problems + Apply critical thinking… more
- GovCIO (Richmond, VA)
- …cloud, and business partner networks. NCT manages and oversees the Postal Service 's cloud services and data center infrastructure, which includes more than 24,000 ... USPS ServiceNow application in accordance with the published USPS Change Management Service Level Agreements (SLAs) + Perform a technical leadership role in incident… more
- Ryder System (Richmond, VA)
- …Services Representative II is responsible for second level triage of transferred calls from Tier 1 OR be the first point of contact for specialized inquires ... subject matter expertise. **Essential Functions** + Receive incoming escalation calls from Tier 1 Contact Center Representatives, or from internal customers… more
- Utilities Service, LLC (Richmond, VA)
- …experience, and industry-specific certifications. This specified range is determined by the tier associated with the job posting. However, should the employee be ... classified under a different tier , the compensation may fall outside the stated range._**...vehicle with fuel card for work purposes. + Day 1 of Employment: Medical/Dental/Vision/VOYA/Paid Holidays/EAP (Full-Time Employees). + After… more
- Commander, Navy Installations (Norfolk, VA)
- …if availability allows. Consult and coordinate with other military and civilian service agencies on specific client cases (ie, military treatment facility behavioral ... CPS, etc.), on an ad-hoc basis. Collaborate with civilian community service boards and organizations regarding issues unique to military children. Performs… more
- Huntington Ingalls Industries (Virginia Beach, VA)
- …configurations, and support efforts + Collaborate with internal teams to support service continuity and improvement + Provide Tier 2/3-level support and ... 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is… more
- Chenega Corporation (Fort Belvoir, VA)
- …Services Specialist willprovide technical support services in accordance with the AITP service list for the RNEC-NCR, including client hardware and software support. ... Be responsible for monitoring, operating, managing, troubleshooting, and restoring service to client personal computers (PCs), tablets, or laptops...to the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members when the… more
- Vistra (Hopewell, VA)
- …to report to site within 60 minutes following call-ins. *Satisfactory completion of Tier 2 within primary skill for position job performance measure *Must pass the ... *Independent knowledge of troubleshooting Key Metrics: *Satisfactory completion of Tier 3 training and qualification requirements *Demonstrate continual self-improvement… more
- ManTech (Mclean, VA)
- …a 24/7 operational team to efficiently triage, categorize, and resolve Tier 0-2 incidents and requests, supporting IT infrastructure and mission-critical ... + Utilize ITIL-based processes to efficiently manage and resolve incoming incidents, service requests, and demands, ensuring timely and accurate issue tracking. +… more
- Coinbase (Richmond, VA)
- …(ie. job duties):* * Managing and triaging employee requests using Jira. * Executing tier 1 People Operations processes, such as new hire onboarding, benefits ... administration, talent acquisition, talent management, and employee experience. * Handling tier 2 processes and escalations that require troubleshooting and critical… more