- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …Other supporting duties as directed. **Minimum Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a ... **General Summary** Provides remote Tier 1 technical end user support...a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate… more
- CompuCom (Austin, TX)
- … service to changes in demand. + Led Tier 1 & Tier 2 service desk teams. + Proven people management and leadership skills and at least 12 months ... agreed internal and customer procedures and standards. + Train, coach and mentor Service Desk Analysts (Level 1 - 2), including career development. Oversee… more
- CGI Technologies and Solutions, Inc. (San Antonio, TX)
- …the helpdesk ticketing system. * Collaborate with Tier 1 and Tier 2 support representatives to ensure seamless service delivery. * Maintain up-to-date ... ** Tier 2 Help Desk Specialist -... Desk Specialist - Weekday Swing Shift** **Category:** Service Desk / End User Services **Main...You are invited to be an owner from day 1 as we work together to bring our Dream… more
- Centre Technologies (Dallas, TX)
- …excited to announce we are expanding and looking to grow our team with a new Tier 1 , Help Desk Support Technician! Our Company Culture: Our diverse workforce ... written/verbal communication skills + Must be a team player with outstanding customer service skills + Entry of time sheets, expense reports and documentation on or… more
- Public Storage (Plano, TX)
- …and preferred stocks trade on the New York Stock Exchange. **Job Description** The IT Service Desk Technician provides Level 1 telephone and Service ... and hardware technical issues. Responsibilities + Triage and open service desk tickets for messages, self- service...networking concepts Knowledge Skills & Abilities + Ability resolve Tier 1 technical issues independently. + Outstanding… more
- GovCIO (El Paso, TX)
- …a referral to this job (https://careers-govcio.icims.com/jobs/2852/ service - desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) ... **Overview** GovCIO is hiring a Service Desk Analyst to support customers...for customer via chat, email, and deskside support. Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting… more
- IBM (Houston, TX)
- …levels of customer satisfaction. * Serve as the initial point of escalation for Tier 1 support team seeking technical assistance to complex tickets. * Provide ... basic guidance to help Tier 1 resources troubleshooting for hardware, software,...professional expertise** * 2+ years of experience in customer service or help desk role. * Basic… more
- SKC Communication Products LLC (Dallas, TX)
- …to shoulder height 50-70 lbs. Travel 0-20% Education College/Technical degree preferred Experience Tier 1 0-2 years Preferred Qualifications 1 . Great ... MAJOR RESPONSIBILITIES AND DUTIES 1 . Provide Post-Sales Technical support for videoconferencing and...for videoconferencing and integration clients 2. Provide excellent customer service and build customer relationships 3. Work independently, be… more
- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- …analyses. **Minimum Qualifications** + HS Diploma + 0- 1 years of customer service and/or help desk experience. + **Candidates must have an active secret ... for multiple applications. Performs basic user-problem analyses for the help desk . Assesses the customers' issue, performs initial triage, documents the problem,… more
- CACI International (San Antonio, TX)
- …responsibility is to provide advanced software/systems support and to assist Application Support Tier 1 Analysts as necessary on supported MHS Applications. ... of experience using with Cerner Millenium/MHS Genesis + Demonstrated knowledge of Service Desk support methodology + Relevant technical certifications or… more