- Centre Technologies (Dallas, TX)
- …to announce we are expanding and looking to grow our team with a new Tier 1 , Help Desk Support Technician! Our Company Culture: Our diverse workforce allows ... Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the… more
- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- …analysis of the more basic applications and modules, escalates to next level support and triages to technical staff when appropriate. + Coordinates efforts with ... from user surveys and trend analyses. **Minimum Qualifications** + HS Diploma + 0- 1 years of customer service and/or help desk experience. + **Candidates must have… more
- TEKsystems (Coppell, TX)
- …looking for candidates that have completed the A+ certification or the Google IT Support Certifications. If you have not completed the certifications but are 90% of ... the way through studies, please still apply! Pay and Benefits The pay range for this position is $16.25 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to… more
- TEKsystems (Coppell, TX)
- …require very little effort, to mid-level troubleshooting to triage and/or resolve issues. Experience: 1 -2 years of helpdesk / call center experience 1 -2 years of ... experience working with "help desk ticketing tools" ie Service Now Experience supporting Work from Home end-users Experience working remotely yet as a team member Skills: Ability to troubleshoot common Windows related issues Working knowledge of Active… more
- SKC Communication Products LLC (Dallas, TX)
- …to shoulder height 50-70 lbs. Travel 0-20% Education College/Technical degree preferred Experience Tier 1 0-2 years Preferred Qualifications 1 . Great ... MAJOR RESPONSIBILITIES AND DUTIES 1 . Provide Post-Sales Technical support for videoconferencing and integration clients 2. Provide excellent customer service and… more
- CACI International (San Antonio, TX)
- …responsibility is to provide advanced software/systems support and to assist Application Support Tier 1 Analysts as necessary on supported MHS ... Tier 2 Cerner Application Support Analyst... Tier 2 Cerner Application Support Analyst Job Category: Information Technology Time Type:...* * * **The Opportunity:** **CACI** is seeking a Tier 2 Application Support Analyst who is… more
- Koniag Government Services (San Antonio, TX)
- …most complex system issues, serving as the escalation point for Tier 1 and Tier 2 support teams. + Conducts in-depth performance analysis and capacity ... LLC,** a Koniag Government Services company, is seeking a Tier 3 Level Systems Administration Support Services...and technical specifications. + Works independently, providing mentorship to Tier 1 and Tier 2… more
- CGI Technologies and Solutions, Inc. (San Antonio, TX)
- …and issue resolutions in the helpdesk ticketing system. * Collaborate with Tier 1 and Tier 2 support representatives to ensure seamless service delivery. ... Serve as the escalation point for unresolved issues from Tier 2 support or other teams. *...You are invited to be an owner from day 1 as we work together to bring our Dream… more
- The ODP Corporation (Frisco, TX)
- …problems and proactively recommend the right products, services, and solutions to resolve Tier 1 customer or sales representative issues. + Take appropriate ... **Overview** The T1 Customer Support Representative is responsible for resolving problems and...related field + Type of Experience: Customer Service, Sales Support + Technical Competencies & Information Systems: Basic computer… more
- IBM (Houston, TX)
- …high levels of customer satisfaction. * Serve as the initial point of escalation for Tier 1 support team seeking technical assistance to complex tickets. * ... Provide basic guidance to help Tier 1 resources troubleshooting for hardware, software,...timely resolution or escalation. * Escalate unresolved issues to Tier 3 support teams as needed. *… more