- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- **General Summary** Provides remote Tier 1 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a ... process workflows while upholding government policies and procedures. Provide technical assistance over the phone for a wide variety...3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a… more
- Red River (Chantilly, VA)
- …remote access, and business-critical software + Ability to assess, triage, and resolve Tier 1 technical issues quickly and accurately while following ... environments, and time zones. As the first point of contact for technical issues, you'll handle inbound calls and assigned tickets from users experiencing… more
- Red River (Chantilly, VA)
- …affect others; you seek to make those around you successful. We are looking for a Tier 1 Technician who is primarily responsible for working on a team at the ... Service Desk. The Tier 1 Technician is primarily responsible for...team at the Service Desk. This position will handle technical support requests directly from customers as well as… more
- M. C. Dean (Springfield, VA)
- …improving lives, and changing the world for the better. We are seeking a **NOC Tier 1 Support Specialist** to join our **Security and Electronic Systems (SES)** ... federal, local and commercial customers across high-growth markets. Responsibilities The **NOC Tier 1 Support Specialist** will primarily focus on **real-time… more
- Fujifilm (Richmond, VA)
- **Position Overview** The Senior Technical Support Engineer, MI - I ( Tier 1 ) provides highly visible remote technical support across our product lines ... with peers and other team members when working on more complex technical issues. + Effectively documents cases throughout the process of troubleshooting the… more
- CACI International (Springfield, VA)
- …growing IT team. In this role, you will serve as an escalation point for Tier 1 support and be responsible for maintaining and troubleshooting mission critical ... for hardware, software, database, custom software and network-related issues escalated from Tier 1 . * Administer and maintain servers (Windows, Linux, Solaris),… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- …and connectivity issues, using monitoring tools to proactively detect potential problems. + Provide Tier 1 and Tier 2 support for network connectivity, ... **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST | TIER II (MIELS): Bowhead is seeking Field Service Representatives / Service Desk Specialists to… more
- MPR Associates (Alexandria, VA)
- …is expected to take ownership of user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and software incidents, and be ... . MPR makes challenging projects successful, delivering safe and reliable technical solutions across the entire project or product life-cycle to benefit… more
- General Dynamics Information Technology (Quantico, VA)
- …potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities. **HOW OUR TIER 1 HELP DESK ANALYST WILL MAKE AN IMPACT:** + Initiate ... Transform technology into opportunity as a **Help Desk Analyst Tier I** with GDIT. A career in enterprise IT...up-to-date + Consult with the user community to resolve technical problems and answer queries by telephone or self-service… more
- UIC Government Services and the Bowhead Family of Companies (Dahlgren, VA)
- **Overview** ACNT Tier II Trainer (SCSTC-2025-22889): A Navy Aegis ACNT Tier II Trainer to train fleet sailors at Aegis Readiness and Training Center (ATRC), ... performance with recommendations for improvement and methods to maintain technical and tactical proficiency. + Reviews and analyzes US...journeyman level training environment. Of the five years, one ( 1 ) year of experience as an instructor in a… more