• Service Desk Agent II

    ASM Research, An Accenture Federal Services Company (Richmond, VA)
    **General Summary** Provides remote Tier 1 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a ... process workflows while upholding government policies and procedures. Provide technical assistance over the phone for a wide variety...3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a… more
    ASM Research, An Accenture Federal Services Company (08/08/25)
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  • Systems Support Engineer I

    Red River (Chantilly, VA)
    …remote access, and business-critical software + Ability to assess, triage, and resolve Tier 1 technical issues quickly and accurately while following ... environments, and time zones. As the first point of contact for technical issues, you'll handle inbound calls and assigned tickets from users experiencing… more
    Red River (07/31/25)
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  • Service Desk Technician Tier 1…

    Red River (Chantilly, VA)
    …affect others; you seek to make those around you successful. We are looking for a Tier 1 Technician who is primarily responsible for working on a team at the ... Service Desk. The Tier 1 Technician is primarily responsible for...team at the Service Desk. This position will handle technical support requests directly from customers as well as… more
    Red River (07/31/25)
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  • NOC Tier 1 Support Specialist

    M. C. Dean (Springfield, VA)
    …improving lives, and changing the world for the better. We are seeking a **NOC Tier 1 Support Specialist** to join our **Security and Electronic Systems (SES)** ... federal, local and commercial customers across high-growth markets. Responsibilities The **NOC Tier 1 Support Specialist** will primarily focus on **real-time… more
    M. C. Dean (06/13/25)
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  • Senior Technical Support Engineer, MI - I

    Fujifilm (Richmond, VA)
    **Position Overview** The Senior Technical Support Engineer, MI - I ( Tier 1 ) provides highly visible remote technical support across our product lines ... with peers and other team members when working on more complex technical issues. + Effectively documents cases throughout the process of troubleshooting the… more
    Fujifilm (07/16/25)
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  • Tier 2 Technician

    CACI International (Sterling, VA)
    …education and experience: + Tier 2 Technician T1 - Bachelors Degree in related technical field + Tier 2 Technician T2 - Bachelors Degree and 3 years related ... Tier 2 Technician Job Category: Information Technology Time...Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2. 1 (ITI2) team in Northern Virginia! Join this passionate… more
    CACI International (08/22/25)
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  • Service Desk Tier 2 Technician

    Leidos (Norfolk, VA)
    …through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and ... with team mates to resolve issues. Escalates to next tier technical support as necessary. + Supports...or more experience supporting NNPI and/or SIPR in a Tier 1 role. + Ability to attain… more
    Leidos (08/21/25)
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  • Service Desk Analyst

    MPR Associates (Alexandria, VA)
    …is expected to take ownership of user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and software incidents, and be ... . MPR makes challenging projects successful, delivering safe and reliable technical solutions across the entire project or product life-cycle to benefit… more
    MPR Associates (06/09/25)
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  • Tier 2 Systems Administrator

    CACI International (Springfield, VA)
    …growing IT team. In this role, you will serve as an escalation point for Tier 1 support and be responsible for maintaining and troubleshooting mission critical ... for hardware, software, database, custom software and network-related issues escalated from Tier 1 . * Administer and maintain servers (Windows, Linux, Solaris),… more
    CACI International (06/06/25)
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  • Field Service Representatives / Service Desk…

    UIC Government Services and the Bowhead Family of Companies (Arlington, VA)
    …and connectivity issues, using monitoring tools to proactively detect potential problems. + Provide Tier 1 and Tier 2 support for network connectivity, ... **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST | TIER II (MIELS): Bowhead is seeking Field Service Representatives / Service Desk Specialists to… more
    UIC Government Services and the Bowhead Family of Companies (08/16/25)
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