- Red River (Chantilly, VA)
- …remote access, and business-critical software + Ability to assess, triage, and resolve Tier 1 technical issues quickly and accurately while following ... environments, and time zones. As the first point of contact for technical issues, you'll handle inbound calls and assigned tickets from users experiencing… more
- Tyto Athene (Ashburn, VA)
- **Description** Tyto Athene is searching for a **Network Operations Center Tier 1 Shift Lead** to support a 24x7x365 NOC for a law enforcement customer in ... Ashburn, VA. The NOC Tier 1 Shift Lead is responsible for...resolution of network issues by coordinating task assignments, providing technical guidance, escalating complex issues to higher- tier … more
- NuAxis Innovations (Falls Church, VA)
- … technical assistance to a mobile and hybrid federal workforce. You'll provide Tier 1 support, assist with hardware and software issues, manage mobile ... gaining experience in enterprise-level IT operations. **Key Responsibilities** . Provide Tier 1 IT support for desktops, laptops, mobile devices, and tablets. .… more
- Tyto Athene (Ashburn, VA)
- …process + Being the representative for the first stage of escalation for Incidents + Managing Tier 1 and Tier 2 incident responses + Ensuring that all ... such as ITIL v3, CCNA, CCNP, CIM + Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking… more
- Tyto Athene (Ashburn, VA)
- …across enterprise networks and systems. + Perform detailed threat analysis, technical analysis, and network asset traversal to identify anomalies and malicious ... hunt methodologies. **Qualifications** **Required:** + 5+ years of experience as a Tier III Cyber Threat Hunt Analyst conducting advanced threat hunting and forensic… more
- Tyto Athene (Ashburn, VA)
- …**Qualifications** **Required:** + Minimum 7 years' experience as a Tier III senior cybersecurity analyst performing intelligence analysis, collection management, ... and technical analysis. + Minimum 5 years' hands-on experience, including at least the last 2 years, with host-based and network-based security monitoring. + Strong… more
- Everon (Chesapeake, VA)
- …local codes. + Requires 50 % to 75 % proficiency in Everon Commercial's Tier 1 product offerings. **_Work Environment:_** + Exposure to outside weather ... new system installations, upgrades, and additions. + Organizes and utilizes technical resources, information, material, and support to ensure efficient execution of… more
- Systems Engineering Solutions Corporation (Ashburn, VA)
- …and the rapid escalation and resolution of technical issues. Position Description: The NOC Tier 1 Shift Lead is responsible for overseeing a team of Tier ... completeness, and compliance with established standards. . Train, coach, and mentor Tier 1 staff to develop technical and analytical skills, improve response… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …problem resolution for escalated issues that cannot be resolved by Tier 1 support. This role requires strong technical expertise, analytical ability, and ... in support of shift left troubleshooting at Tier 1 . + . Provide second-level technical support for escalated incidents and service requests from Tier… more
- Choisys Technology (VA)
- …hardware, software, and network issues that cannot be resolved at Tier 1 . This role requires strong technical expertise, the ability to work independently, ... and effective communication with users, Tier 1 staff, and backend engineering teams. The Tier 2 technician may support onsite deskside work, remote… more
