- SAIC (VA)
- **Description** SAIC is currently seeking an experienced, motivated, career and customer service-oriented Tier I Help Desk Analyst (Mid Level) to join our team to ... a variety of issues. + Identifies, researches, and resolves technical problems. + Responds to telephone calls, email and...ServiceNow ticketing system and escalates as required. + Provides first- tier support to end users for either PC, server,… more
- Nightwing (Falls Church, VA)
- …operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software ... markets. Nightwing is seeking to hire a Cyber Threat Management Specialist. The Tier 2 Analysts perform deep-dive incident analysis by correlating data from various… more
- Virtual Service Operations (Lorton, VA)
- …integration of new network technologies and solutions into existing infrastructure. + Provide mentorship and technical guidance to Tier 1 and Tier 2 NOC ... initiatives. Responsibilities: + Serve as the escalation point for complex network issues from Tier 1 and Tier 2 support. + Lead the diagnosis and resolution… more
- CompuCom (Richmond, VA)
- …and customer, deal with senior level escalation, and adapt service to changes in demand. + Led Tier 1 & Tier 2 service desk teams. + Proven people management ... and Have Fun Doing It! We're looking for a Technical Support Manager to join our team. The ...Technical Support Manager will manage performance of Level 1 & Level 2 services and support to clients… more
- Meta (Richmond, VA)
- …To apply, click "Apply to Job" online on this web page. **Required Skills:** Technical Specialist Responsibilities: 1 . Serve as a technical expert of ... year of experience in each of the following: 12. 1 . Serving as Tier 2 or 3...2. Testing Accessibility features on smartphone platforms 14. 3. Technical support of Android, Windows, or iOS mobile operating… more
- S&P Global (VA)
- …20 - Professional (EEO-2 Job Categories-United States of America), PDMGDV202. 1 - Middle Professional Tier I (EEO Job ... emerging technologies and trends in GenAI and cloud-native applications. + Provide technical expertise and mentorship to the product management team, fostering a… more
- CAI (Richmond, VA)
- …with business units and coordinate with cross-functional teams + Provide tier 1 support for Division applications + Perform technical and application support ... redirect unresolved service requests to correct resources + Escalate complex issues to Tier 2 Service Desk resources + Provision application access + Identify and… more
- Mass Markets (VA)
- …(Not Required) + One ( 1 ) year of experience in customer service or Tier II, technical support + CompTIA IT certification COMPENSATION DETAILS WANT AN ... ourselves as a trusted partner in the industry. This position is a technical support role, troubleshooting VoIP Phones, Data Gateways, and High-Definition (HD) Video… more
- M. C. Dean (Vienna, VA)
- …and stakeholders. + Triages incoming issues to support ticket creation and assignment per tier level. + Follows up with customers and track resolution of tickets to ... of defined SLA due to dependencies. + Reviews ticket notes and ensures assigned tier level resource is completing ticket updates on progress. + Contributes to wiki… more
- GovCIO (Richmond, VA)
- …planning + Provide day-to-day incident and deployment support of middle tier applications, including web and application servers, containers and container managers, ... USPS Change Management Service Level Agreements (SLAs) + Perform a technical leadership role in incident response, maintenance, documentation, and support of… more