- Virtual Service Operations (Lorton, VA)
- …configurations, and incident reports. + Provide technical guidance and mentorship to Tier 1 NOC Analysts. + Participate in on-call rotations and respond to ... network environment. Responsibilities: + Investigate and resolve escalated network issues from Tier 1 support. + Perform advanced troubleshooting for routers,… more
- Chenega Corporation (Fort Belvoir, VA)
- …Ft. Belvoir, VA C-CHR-24-047 TheJunior Helpdesk Support Services Specialist willprovide technical support services in accordance with the AITP service list for ... to the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members when the...on user systems as the environment changes. + Provide Technical Support Services in accordance with the AITP Primary… more
- Huntington Ingalls Industries (Virginia Beach, VA)
- …scripts (eg, PowerShell, Bash) + Ability to perform root cause analysis, escalate technical issues appropriately, and deliver Tier 2/3 support + Strong written ... enterprise. The Systems Administrator will work as part of a collaborative technical team to resolve issues, maintain system health, and ensure cybersecurity… more
- M. C. Dean (Norfolk, VA)
- …system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation. + ... engineering and integrators on new system design + Provide tier II/III support for customer issues reported through the...Communicate with customers, manufacturers, vendors, and technical specialists. + Train system users and other system… more
- CACI International (Reston, VA)
- …hands on support to a mission customer as part of a small team that provides Tiers 1 , 2, and 3 level support. You will be the primary point of contact for, and own ... the responsibility of, performing various technical support tasks involving both hardware and software items...the IT Operations Manager by understanding appropriate and applicable Tier support levels. * Escalate Tier 3… more
- Leidos (Springfield, VA)
- …processes and network modernization efforts. + Provide technical guidance and mentorship to Tier 1 and Tier 2 support staff; contribute to internal ... with federal and DoD standards. Leads troubleshooting and resolution of Tier 3-level network incidents, escalations, and outages **Primary Responsibilities** : +… more
- Nightwing (Sterling, VA)
- …and system installations, modifications, and upgrades. + Ability to test, identify, and resolve most tier 1 and tier 2 equipment and system problems + ... space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software… more
- Criterion Systems (Reston, VA)
- …systems security administration functions, including creating user profiles and accounts. + Provides Tier 1 and Tier 2 problem identification, diagnosis and ... tuning. + Installation, STIG hardening, patching. + Excellent troubleshooting skills and Tier 1 communication skills. + Experience developing and maintaining… more
- ManTech (Reston, VA)
- …system performance + Training in-country technical support personnel to perform Tier 0- 1 troubleshooting and maintenance on deployed systems, both in-country ... worldwide to deploy, configure, upgrade, troubleshoot, and maintain systems, train technical support personnel to perform maintenance on those systems, and remotely… more
- CACI International (Ashburn, VA)
- …individuals who can bring creative ideas to solve complex problems, both technical and procedural at the team and portfolio levels. **Responsibilities:** Provide ... advanced Tier 2 remote support and troubleshooting for end users...using TEAMS and ServiceNow + Works independently to communicate technical information to users in a manner they understand… more