- Oracle (Reston, VA)
- …CA Oracle Cloud Infrastructure (OCI) delivers mission-critical applications for top tier enterprises around the world. Our cloud offers unmatched hyperscale, ... include dedicated, hybrid and multi cloud, edge computing, and more. In the Technical Strategy and Oversight (TSO) organization, our mission is to support customer… more
- Oracle (Richmond, VA)
- …**Required Qualifications** + BS or MS degree in Computer Science or relevant technical field involving coding or equivalent practical experience + 8+ years of total ... + Experience working in an operational environment with mission-critical tier -one livesite servicing + Systematic problem-solving approach, strong communication… more
- Mass Markets (VA)
- …(Not Required) + One ( 1 ) year of experience in customer service or Tier II, technical support + CompTIA IT certification COMPENSATION DETAILS WANT AN ... of a globally expanding, industry-leading organization. This position is a technical support role, troubleshooting VoIP Phones, Data Gateways, and High-Definition… more
- M. C. Dean (Vienna, VA)
- …and stakeholders. + Triages incoming issues to support ticket creation and assignment per tier level. + Follows up with customers and track resolution of tickets to ... of defined SLA due to dependencies. + Reviews ticket notes and ensures assigned tier level resource is completing ticket updates on progress. + Contributes to wiki… more
- Systems Engineering Solutions Corporation (Ashburn, VA)
- …incidents are managed in accordance with agency policies and processes, provides leadership for Tier 1 and Tier 2 incident responses, and drives continuous ... stability, availability, and the rapid escalation and resolution of technical issues. Position Description: The Incident Manager is responsible...stage of escalation for Incidents. + Responsible for managing Tier 1 and Tier 2… more
- NANA Regional Corporation (Ashburn, VA)
- …in determining the most appropriate type of hardware installation. **Responsibilities** + The NOC Tier 1 Shift Lead is responsible for overseeing a team of ... Tier 1 Network Operations Center (NOC) technicians...resolution of network issues by coordinating task assignments, providing technical guidance, escalating complex issues to higher- tier … more
- CACI International (Hampton, VA)
- …Collaborate with security and other teams for system upgrades and issues. + Provide technical guidance to Tier 1 and 2 personnel. **Qualifications:** ... appropriate account permissions are provisioned. + Respond and resolve service outages, technical queries and other system related issues. + Conduct systems analysis… more
- Capital One (Mclean, VA)
- …consistently aligned with industry best practices and enterprise standards, while providing Tier 2 technical support. Collaboration with senior engineers and ... ** Technical Support & Troubleshooting** **: Provide comprehensive technical support, serving as a Tier 2...experience in configuring and maintaining systems.** + **At least 1 year experience in providing customer-facing technical … more
- BAE Systems (Sterling, VA)
- …IBM Engineering Lifecycle Management (ELM), Riskonnect, Tableau, and digital modeling applications + Tier 1 and Tier 2 Cloud administrator must have ... skilled Senior Cloud Systems Administrator to join our visible technical program driving the Model Based Systems Engineering (MBSE)...+ Provide troubleshooting, maintenance, and user support at Tiers 1 & 2 for AWS cloud-based enterprise system +… more
- Leidos (Chantilly, VA)
- …and work in a 24 hour, 7 day (on-call rotation) a week environment providing in-depth Tier 1 through Tier 3 level support and problem resolution for ... for previously installed software and programs. **Preferred Qualifications** + Demonstrated experience performing Tier 1 thru Tier 3 support, including both… more