- CACI International (Ashburn, VA)
- …individuals who can bring creative ideas to solve complex problems, both technical and procedural at the team and portfolio levels. **Responsibilities:** Provide ... advanced Tier 2 remote support and troubleshooting for end users...using TEAMS and ServiceNow + Works independently to communicate technical information to users in a manner they understand… more
- Defense Health Agency (Newport News, VA)
- …used to fill positions at any of the tiers listed below: + Tier 1 : $121,020 - 300,000 Apply for this Job Online ... Department of Primary Care. Work is performed with considerable freedom from technical supervision. Consultation in a specialty area is available on request. The… more
- General Dynamics Information Technology (Mclean, VA)
- …as a passion for delivering exceptional customer service. **Key Responsibilities:** Lead, coach, and mentor Tier 1 and Tier 2 teams, fostering a culture of ... oversee our frontline IT support team. This role combines technical expertise with leadership, ensuring timely and high-quality support...Help Desk or IT Support role, with at least 1 year in a leadership or supervisory capacity, and… more
- CGI Technologies and Solutions, Inc. (Lebanon, VA)
- …protocols and circuit types (T1, DS3, OCx, Ethernet, MPLS, SD-WAN). * Experience coordinating with Tier 1 and Tier 2 carriers (AT&T, Lumen, Zayo, Verizon, ... services from carriers and vendors. * Analyze and interpret technical documentation, carrier service orders, and circuit layouts to...You are invited to be an owner from day 1 as we work together to bring our Dream… more
- TekSynap (Springfield, VA)
- …the representative for the first stage of escalation for Incidents. Responsible for managing Tier 1 and Tier 2 incident responses. Responsible for ensuring ... least Ten (10) Plus years of experience in equivalent technical field + Experience: A minimum of Ten (10)...in network operations. + Education: Bachelor's Degree in related technical field. or equivalent experience + Background Investigation is… more
- BAE Systems (Springfield, VA)
- …enterprise, government-managed Continuous Integration / Continuous Deployment (CI/CD) pipeline + Providing Tier 1 and Tier 2 support during non-business ... enterprise security services (ESS), implementing all applicable manual Security Technical Implementation Guides (STIGs), vendor hardening guides and ensuring timely… more
- ENS Solutions (Springfield, VA)
- …initial technical support, addressing routine user inquiries and basic troubleshooting ( Tier 1 ). + Escalates more complex or unresolved issues to mid-level ... specialists for Tier 2 support. + Accurately logs and tracks open...Solutions, and Services that yield enduring results. Our strong technical and management experts have been able to maintain… more
- GovCIO (Richmond, VA)
- …USPS Change Management Service Level Agreements (SLAs) + Perform a technical leadership role in incident response, maintenance, documentation, and support of ... a large, complex, distributed server environment + Perform a technical leadership role in incident response, maintenance, documentation, and support of a large,… more
- CACI International (Sterling, VA)
- …for end users as needed across portfolio of systems + Champion special projects and technical upgrades + Monitor Tier 2 and 3 support ticket queues to promote ... Border Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative ITI2. 1 team in Northern Virginia! Join this passionate team of industry-leading… more
- ManTech (Mclean, VA)
- …a 24/7 operational team to efficiently triage, categorize, and resolve Tier 0-2 incidents and requests, supporting IT infrastructure and mission-critical ... issues, performing remote desktop repairs and minimizing escalations to Tier 3 support. + Provide user support and basic...of relevant help desk experience OR Bachelor's degree + 1 + year of hands-on experience supporting customer IT help… more