- CompuCom (Baton Rouge, LA)
- …customer, deal with senior level escalation, and adapt service to changes in demand. + Led Tier 1 & Tier 2 service desk teams. + Proven people ... Technical Support Manager will manage performance of Level 1 & Level 2 services and support to clients...customer procedures and standards. + Train, coach and mentor Service Desk Analysts (Level 1 - 2),… more
- Mass Markets (LA)
- …customers Preferred (Not Required) + One ( 1 ) year of experience in customer service or Tier II, technical support + CompTIA IT certification COMPENSATION ... ourselves as a trusted partner in the industry. This position is a technical support role, troubleshooting VoIP Phones, Data Gateways, and High-Definition (HD) Video… more
- ASM Research, An Accenture Federal Services Company (Baton Rouge, LA)
- **General Summary** Provides remote Tier 1 technical end...Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise ... 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, troubleshoot,… more
- ProSphere Tek (Bossier City, LA)
- … Service Technician. Persons in this position will be required to be the Tier 1 first respondent to end-user requests for assistance in the operation and ... manuals and non-scripted or automated system responses in clearing Tier 1 trouble tickets. The candidate must...technical , analysis, assurance, or engineering support team at Tier 2. Individuals in this role must possess effective… more
- TEKsystems (New Orleans, LA)
- …Secret clearance and an active CompTIA Security+ certification. Responsibilities (fall into 3 categories): 1 .) Tier 1 Support: + Serve as the initial point ... Description TEKsystems is seeking an Enterprise Service Desk Specialist Mid to support a federal...online support to users. + Perform troubleshooting and resolve technical issues. + Follow escalation protocols as necessary. 2.)… more
- Rubrik (Baton Rouge, LA)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions of Low Risk. (Baseline screening; formerly National… more
- GovCIO (Baton Rouge, LA)
- …the USPS ServiceNow application in accordance with the published USPS Change Management Service Level Agreements (SLAs) + Perform a technical leadership role in ... cloud, and business partner networks. NCT manages and oversees the Postal Service 's cloud services and data center infrastructure, which includes more than 24,000… more
- TEKsystems (Monroe, LA)
- …for certain projects as well. Skills Desktop, Troubleshooting, Active Directory, Hardware, Technical support, Customer service , Office 365, Windows 10, Printers, ... device Top Skills Details Desktop, Troubleshooting, Active Directory, Hardware, Technical support, Customer service , Office 365,Windows 10,Printers,O365,Install,Ticketing… more
- CGI Technologies and Solutions, Inc. (Lafayette, LA)
- …some technical capacity. * Provide various levels of 1st, 2nd and 3rd tier support * Present technical solutions and ideas to Engineering and Operations ... recommendations to other storage professionals * Translating requirements into technical and systems specifications, configurations * Providing technical...You are invited to be an owner from day 1 as we work together to bring our Dream… more
- Southern Glazer's Wine and Spirits (Geismar, LA)
- …business operations. This role acts as the initial point of contact and troubleshooter for Tier 1 warehouse technical support, and a 2nd-level contact for ... + Coordination with relevant Warehouse Equipment vendors for issue resolution and service performance at respective DCs + Provide training for distribution center… more