- Red River (Chantilly, VA)
- … 1 Technician who is primarily responsible for working on a team at the Service Desk. The Tier 1 Technician is primarily responsible for working on a ... team at the Service Desk. This position will handle technical ...Accept customer calls, alerts, and escalations from the Level 1 operations team within specified timeframes. + Follow trouble… more
- Leidos (Norfolk, VA)
- …through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and ... with team mates to resolve issues. Escalates to next tier technical support as necessary. + Supports...or more experience supporting NNPI and/or SIPR in a Tier 1 role. + Ability to attain… more
- UIC Government Services and the Bowhead Family of Companies (Arlington, VA)
- …and connectivity issues, using monitoring tools to proactively detect potential problems. + Provide Tier 1 and Tier 2 support for network connectivity, ... **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST | TIER II...escalating complex problems as needed. + Diagnose and resolve technical issues across systems, applications, and services, following documented… more
- General Dynamics Information Technology (Quantico, VA)
- …potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities. **HOW OUR TIER 1 HELP DESK ANALYST WILL MAKE AN IMPACT:** + Initiate ... Transform technology into opportunity as a **Help Desk Analyst Tier I** with GDIT. A career in enterprise IT...technical problems and answer queries by telephone or self- service ticket in support of internal and/or outside customer… more
- Leidos (Springfield, VA)
- **Description** The Digital Modernization Sector at Leidos is seeking a Tier II Incident Management Technicianto support computer data communications systems, ... with a 6am-6pm schedule. The job duties of theGNOC Tier II Incident Management Technicianare as follows: + Support...records are accurate. + Leverage knowledge of OSI layers 1 , 2, and 3 to troubleshoot various network faults… more
- CompuCom (Richmond, VA)
- …customer, deal with senior level escalation, and adapt service to changes in demand. + Led Tier 1 & Tier 2 service desk teams. + Proven people ... Technical Support Manager will manage performance of Level 1 & Level 2 services and support to clients...customer procedures and standards. + Train, coach and mentor Service Desk Analysts (Level 1 - 2),… more
- Mass Markets (VA)
- …customers Preferred (Not Required) + One ( 1 ) year of experience in customer service or Tier II, technical support + CompTIA IT certification COMPENSATION ... ourselves as a trusted partner in the industry. This position is a technical support role, troubleshooting VoIP Phones, Data Gateways, and High-Definition (HD) Video… more
- M. C. Dean (Arlington, VA)
- …system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation. + ... At MC Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries. We are seeking a **System… more
- CACI International (Sterling, VA)
- …is crucial. **What you'll get to do:** Support end-user applications and work in a multi- tier service desk as well as work with software development and systems ... Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2. 1 (ITI2. 1 ) team in Northern Virginia! Join...+ Populate a consolidated Knowledge Management solution to provide Tier 0 Self Service Portal to user… more
- MPR Associates (Alexandria, VA)
- …Analyst is expected to take ownership of user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and software incidents, ... timely resolution and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and resolve… more