- Red River (Chantilly, VA)
- … 1 Technician who is primarily responsible for working on a team at the Service Desk. The Tier 1 Technician is primarily responsible for working on a ... team at the Service Desk. This position will handle technical ...Accept customer calls, alerts, and escalations from the Level 1 operations team within specified timeframes. + Follow trouble… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- …and connectivity issues, using monitoring tools to proactively detect potential problems. + Provide Tier 1 and Tier 2 support for network connectivity, ... **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST | TIER II...escalating complex problems as needed. + Diagnose and resolve technical issues across systems, applications, and services, following documented… more
- General Dynamics Information Technology (Quantico, VA)
- …potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities. **HOW OUR TIER 1 HELP DESK ANALYST WILL MAKE AN IMPACT:** + Initiate ... Transform technology into opportunity as a **Help Desk Analyst Tier I** with GDIT. A career in enterprise IT...technical problems and answer queries by telephone or self- service ticket in support of internal and/or outside customer… more
- ManTech (Herndon, VA)
- …customers + When new solutions are derived to resolve issues, Tier 1 agents will provide documentation to Service Desk leadership and Knowledge Managers ... ManTech seeks a motivated, career and customer-oriented Technical Support Representative to join our team in...**Responsibilities include but are not limited to:** + Provide Tier I contact and incident resolution to customers with… more
- Mass Markets (VA)
- …customers Preferred (Not Required) + One ( 1 ) year of experience in customer service or Tier II, technical support + CompTIA IT certification COMPENSATION ... ourselves as a trusted partner in the industry. This position is a technical support role, troubleshooting VoIP Phones, Data Gateways, and High-Definition (HD) Video… more
- HCA Healthcare (Richmond, VA)
- …Senior Technology Support Specialist.** **In this role you will:** + **Provide helpdesk support ( Tier 1 ) and resolve complex problems that have not been able to ... over 156,000 hours volunteering in our communities. As a Technical Analyst I with Parallon you can be a...3% to 9% of pay (based on years of service ) + Employee Stock Purchase Plan with 10% off… more
- MPR Associates (Alexandria, VA)
- …Analyst is expected to take ownership of user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and software incidents, ... timely resolution and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and resolve… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …customer onboarding and offboarding. + Provide account management support. + Provide 24/7 Tier 1 support for all environments and networks supporting end users. ... tracks and follows up on all incidents. Combines demonstrated technical qualities with exceptional customer service in...category with at least 2 years' experience in providing Tier 1 support of a TS/SCI system.… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- **General Summary** Provides remote Tier 1 technical end...Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise ... 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, troubleshoot,… more
- Coinbase (Richmond, VA)
- …critical support systems. While also serving as a technical escalation point for the Tier 1 Service Desk, your contributions to the ITSM ecosystem are ... * *Serve as a primary technical escalation point* for the Tier 1 Service Desk team, resolving advanced issues efficiently alongside senior engineering… more