- Systems Engineering Solutions Corporation (Ashburn, VA)
- …and the rapid escalation and resolution of technical issues. Position Description: The NOC Tier 1 Shift Lead is responsible for overseeing a team of Tier ... verify accuracy, completeness, and compliance with established standards. . Train, coach, and mentor Tier 1 staff to develop technical and analytical skills,… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1 .5) to join our support team operating within a secure Azure enterprise ... system, ensuring alignment with established SLAs and SLOs. + Troubleshoot and resolve Tier 1 .5-level issues related to Azure services, Microsoft Windows, and… more
- Choisys Technology (VA)
- …hardware, software, and network issues that cannot be resolved at Tier 1 . This role requires strong technical expertise, the ability to work independently, ... environments. Responsibilities + Receive and resolve escalated incident tickets from Tier 1 support in accordance with CBP service level agreements (SLAs) +… more
- General Dynamics Information Technology (Ashburn, VA)
- …5 + years of related experience **Job Description:** NETWORK OPERATIONS CENTER (NOC) TIER 1 SHIFT LEAD Advance how our customers operate while you ... advance your career. Join GDIT as a Network Operations Center (NOC) Tier 1 Shift Lead and build an impactful career in enterprise IT, collaborating with people… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …of shift left troubleshooting at Tier 1 . + . Provide second-level technical support for escalated incidents and service requests from Tier 1 ... problem resolution for escalated issues that cannot be resolved by Tier 1 support. This role requires strong technical expertise, analytical ability, and… more
- Chenega Corporation (Arlington, VA)
- **Req ID:** 38371 **Summary** ** Tier 1 Help Desk Analyst** **Arlington, VA** Are you ready to enhance your skills and build your career in a rapidly evolving ... provide services to our nation. SecuriGence is seeking a ** Tier 1 Help Desk Analyst** to help...services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. + Simulates… more
- Leidos (Norfolk, VA)
- …through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and ... with team mates to resolve issues. Escalates to next tier technical support as necessary. + Supports...or more experience supporting NNPI and/or SIPR in a Tier 1 role. + Ability to attain… more
- General Dynamics Information Technology (Quantico, VA)
- …Yes **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier 1 ** at GDIT. Shape what's next for mission-critical government ... WORK AND PERSONAL IMPACT** As a **Help Desk Analyst Tier 1 ** , the work you'll do...technical problems and answer queries by telephone or self- service ticket in support of internal and/or outside customer… more
- Choisys Technology (VA)
- …VA (http://maps.google.com/maps?q=Ashburn+VA+USA+20146) Description The Tier 1 Service Desk Technician provides first-level technical support to end ... Service Desk Technician - Tier I Fully...email, chat, or ticketing system. + Troubleshoot and resolve Tier 1 incidents related to: + Windows workstation… more
- Leidos (Norfolk, VA)
- …independently or collaborate with team mates to resolve issues. Escalates to next tier technical support as necessary. + Supports users by fulfilling individual ... **Description** The SMIT Service Desk Tier I Team has...work in our Norfolk, VA office. This team provides Tier I technical software, hardware and network… more