- Red River (Chantilly, VA)
- … 1 Technician who is primarily responsible for working on a team at the Service Desk. The Tier 1 Technician is primarily responsible for working on a ... team at the Service Desk. This position will handle technical ...Accept customer calls, alerts, and escalations from the Level 1 operations team within specified timeframes. + Follow trouble… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- …and connectivity issues, using monitoring tools to proactively detect potential problems. + Provide Tier 1 and Tier 2 support for network connectivity, ... **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST | TIER II...escalating complex problems as needed. + Diagnose and resolve technical issues across systems, applications, and services, following documented… more
- General Dynamics Information Technology (Quantico, VA)
- …potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities. **HOW OUR TIER 1 HELP DESK ANALYST WILL MAKE AN IMPACT:** + Initiate ... Transform technology into opportunity as a **Help Desk Analyst Tier I** with GDIT. A career in enterprise IT...technical problems and answer queries by telephone or self- service ticket in support of internal and/or outside customer… more
- Mass Markets (VA)
- …customers Preferred (Not Required) + One ( 1 ) year of experience in customer service or Tier II, technical support + CompTIA IT certification COMPENSATION ... ourselves as a trusted partner in the industry. This position is a technical support role, troubleshooting VoIP Phones, Data Gateways, and High-Definition (HD) Video… more
- HCA Healthcare (Richmond, VA)
- …Senior Technology Support Specialist.** **In this role you will:** + **Provide helpdesk support ( Tier 1 ) and resolve complex problems that have not been able to ... over 156,000 hours volunteering in our communities. As a Technical Analyst I with Parallon you can be a...3% to 9% of pay (based on years of service ) + Employee Stock Purchase Plan with 10% off… more
- MPR Associates (Alexandria, VA)
- …Analyst is expected to take ownership of user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and software incidents, ... timely resolution and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and resolve… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …customer onboarding and offboarding. + Provide account management support. + Provide 24/7 Tier 1 support for all environments and networks supporting end users. ... tracks and follows up on all incidents. Combines demonstrated technical qualities with exceptional customer service in...category with at least 2 years' experience in providing Tier 1 support of a TS/SCI system.… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- **General Summary** Provides remote Tier 1 technical end...Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise ... 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, troubleshoot,… more
- Coinbase (Richmond, VA)
- …critical support systems. While also serving as a technical escalation point for the Tier 1 Service Desk, your contributions to the ITSM ecosystem are ... * *Serve as a primary technical escalation point* for the Tier 1 Service Desk team, resolving advanced issues efficiently alongside senior engineering… more
- SMX (Fort Belvoir, VA)
- Service Desk Lead (4286) (Ft. Belvoir, VA) (TS/SCI)at...all IT SM tickets to completion + Provide 24/7/365 Tier 1 support for all environments and ... interacting with customers, managing their work with an IT service management (SM) ticketing system, and ensuring all actions...category with at least 10 years' experience in providing Tier 1 support of a TS/SCI system.… more