- Parsons Corporation (Centreville, VA)
- …always accessible to a worldwide mission** ! **What You'll Be Doing:** + Adjudicating tier 1 level inquiries and have the authority to escalate complex issues ... is looking for an amazingly talented **Help Desk Customer Service Representative** to join our team! In this role...combination of education and experience + Expertise to adjudicate Tier 1 level inquiries + Excellent communications… more
- GovCIO (Richmond, VA)
- …the USPS ServiceNow application in accordance with he published USPS Change Management Service Level Agreements (SLAs) + Perform a technical leadership role in ... cloud, and business partner networks NCT manages and oversees the Postal Service 's cloud services and data center infrastructure, which includes more than 24,000… more
- Rubrik (Richmond, VA)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... Engineer on our Federal System Integrators team to provide technical direction and business guidance to the regional sales...required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions… more
- Deloitte (Arlington, VA)
- …+ Initiate and lead the crisis action team for critical issues with their service lane. + Act as the primary technical interface concerning COE, tracking ... of operational baselines. + Manage 24x7x365 support and a Tier 2/3 team - available on-demand for critical and...Service Level Agreement of 99.9% availability. + Brief technical status to internal and external customers, as well… more
- Amentum (Springfield, VA)
- …and critical missions by providing global logistics and stability operations, technical services and national security solutions to customers around the world. ... updates to include uploading documents, responding to inquiries and customer service tickets. + Maintain communication with customers and immediately report any… more
- General Dynamics Information Technology (Arlington, VA)
- …clearance + **Required Experience:** + 5 years of directly related experience supporting help desk Tier 1 , Tier 2 and/or Tier 3 operations, preferably ... VA. **HOW OUR HELP DESK SPECIALIST WILL MAKE AN IMPACT:** + Provides first- tier software, hardware, and printing technical assistance to computer users. +… more
- Shuvel Digital (Vienna, VA)
- …Ability to work independently and in a team environment + Desired - 3+ years of Tier 1 support and capabilities or similar + Desired - Call Center or front-line ... and over 23,000 employees. Our client Navy Federal Credit Union is seeking an Service Desk-15194-Hybrid in Vienna, VA. You seem to have a rock-solid profile and your… more
- Navy Exchange Services (NEX) (Virginia Beach, VA)
- …NEXCOM Unique? You'll work closely with senior leaders, inspect facilities to ensure top- tier service , and shape policies that drive success. Whether advising on ... Title: Regional Food Service Operations Manager Location: United States-Virginia-Virginia Beach Job...and assists in their implementation as required. - Studies technical publications for new and improved methods, equipment, supplies… more
- V2X (Springfield, VA)
- …Responsibilities + What You'll Do + The Service Desk Specialists are the Tier 1 team members of an Information Technology (IT) Enterprise Service ... professionalism. We are hiring a great opportunity for an Service Desk Specialist - active TS/SCI clearance. This position...Security Certified Practitioner (SSCP) + Experience + Shall have 1 or more years of experience working in an… more
- Virtual Service Operations (Lorton, VA)
- …integration of new network technologies and solutions into existing infrastructure. + Provide mentorship and technical guidance to Tier 1 and Tier 2 NOC ... initiatives. Responsibilities: + Serve as the escalation point for complex network issues from Tier 1 and Tier 2 support. + Lead the diagnosis and resolution… more