- Philips (Norfolk, VA)
- …capabilities. You will lead a ~10-person sales team who will partner with Philips Tier 1 IDN Account Executives and GPO business development leaders to drive ... **Sales Director, Service Solutions - National Accounts** This position offers...approved business plan + Keeps abreast of market, competition, technical , application and societal developments in sales/business development portfolio,… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …and security compliance. + Technical Support & Problem Resolution: Deliver outstanding Tier 1 - Tier 3 support, diagnosing and resolving complex ... We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image...SCI eligibility. This role is required to provide exceptional Tier 1 - Tier 3 support, managing… more
- Rubrik (Richmond, VA)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions of Low Risk. (Baseline screening; formerly National… more
- ASM Research, An Accenture Federal Services Company (Falls Church, VA)
- The individual will perform hourly data ingests and respond to Tier 1 and 2 tickets onsite in support of a live, production technology. The role involves 8 hour ... with monitoring and tracking incidents. Follows through to resolution within the customer Service Level requirement by taking notes on the steps outlined within the… more
- KeenLogic (Alexandria, VA)
- …Windows OS applications and MS Office applications + 3+ years of customer service experience + 1 + years of Requirements Definition/Analysis Desired Skills: + ... personnel. Identify and capture relevant data related to the issue to assist Tier III engineers when items need to be escalated. Communicate with employees and… more
- Nightwing (Sterling, VA)
- …will serve as the primary technical point of contact for issues ranging from Tier 1 to Tier 3 support, providing leadership, direction, and hands-on ... subject matter expert for technical escalations and critical issue resolution ( Tier 1 -3). + Drive the implementation of virtualization and automation… more
- Leidos (Mclean, VA)
- …and problem solving experience to work independently, receiving minimal guidance while providing Tier 1 and 2 support to resolve incidents. There are no ... active directory to create account access profiles, + Provide technical support and customer service to the...profiles, + Provide technical support and customer service to the organization's users of computer applications and… more
- SMX (Quantico, VA)
- … service requests + Provide documentation, guidance and instruction to the Tier 1 and Tier II service desk for handling standard Messaging related ... Exchange operational configuration management support + Provide Cisco IronPort technical expertise in the management, maintenance, and problem resolution +… more
- EchoStar (Christiansburg, VA)
- …Responsibilities:** + Partner with Customer Experience Agents to troubleshoot and resolve technical issues, service disruptions, and porting problems + Apply ... have the opportunity to work real time with Level 1 Agents who are on Phone with the Customers... Service Continuity Support team + Excellent customer service skills with the ability to explain technical… more
- Chenega Corporation (Fort Belvoir, VA)
- …willprovide technical support services in accordance with the AITP service list for the RNEC-NCR, including client hardware and software support. Duties ... Be responsible for monitoring, operating, managing, troubleshooting, and restoring service to client personal computers (PCs), tablets, or laptops...to the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members when the… more