- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …customer onboarding and offboarding. + Provide account management support. + Provide 24/7 Tier 1 support for all environments and networks supporting end users. ... tracks and follows up on all incidents. Combines demonstrated technical qualities with exceptional customer service in...category with at least 2 years' experience in providing Tier 1 support of a TS/SCI system.… more
- M. C. Dean (Vienna, VA)
- …timely resolution of issues by tracking progress on tickets/identifying gaps in service . This position falls under the supervision of the Operations Manager. Main ... incoming issues to support ticket creation and assignment per tier level. + Follows up with customers and track...+ Works with O&M team to ensure compliance with Service Level Agreement (SLA) requirements; requests suspension of tickets… more
- Systems Engineering Solutions Corporation (Ashburn, VA)
- …incidents are managed in accordance with agency policies and processes, provides leadership for Tier 1 and Tier 2 incident responses, and drives continuous ... stability, availability, and the rapid escalation and resolution of technical issues. Position Description: The Incident Manager is responsible...stage of escalation for Incidents. + Responsible for managing Tier 1 and Tier 2… more
- General Dynamics Information Technology (Vienna, VA)
- …status, ensuring devices and licenses have been identified for procure replacement. + Provide Tier 1 and Tier 2 support to include access administration, ... **Job Family:** IT Infrastructure and Operations **Skills:** Microsoft Office,Microsoft Windows, Technical Support **Experience:** 5 + years of related experience… more
- Capital One (Mclean, VA)
- …consistently aligned with industry best practices and enterprise standards, while providing Tier 2 technical support. Collaboration with senior engineers and ... ** Technical Support & Troubleshooting** **: Provide comprehensive technical support, serving as a Tier 2...experience in configuring and maintaining systems.** + **At least 1 year experience in providing customer-facing technical … more
- Oracle (Richmond, VA)
- …management tasks. + Deploy, set up, and maintain testing environments. + Provide Tier III and other support per service request, complete cyber validation ... with the focus on excellence. Oracle's Federal Operations Production Service System Administrators provide system implementation, support, monitoring, and… more
- Shuvel Digital (Vienna, VA)
- Service Desk Hybrid Vienna, VA. Description: The Service ...in a team environment + Desired - 3+ years of Tier 1 support and capabilities or similar + ... Desk is a fast-paced environment that operates 24/7 to support our enterprise. Our Service is responsible for acting as the first point of contact for Enterprise… more
- Leidos (Chantilly, VA)
- …system documentation briefings to review and approval boards + Demonstrated experience performing Tier 1 through Tier 4 support, including both systems ... National Security Sector is seeking a fully cleared, highly technical Systems Engineer to support an enterprise IT program....hour, 7 day a week environment and provide in-depth Tier 2 through Tier 4 level support… more
- Virtual Service Operations (Lorton, VA)
- …integration of new network technologies and solutions into existing infrastructure. + Provide mentorship and technical guidance to Tier 1 and Tier 2 NOC ... initiatives. Responsibilities: + Serve as the escalation point for complex network issues from Tier 1 and Tier 2 support. + Lead the diagnosis and resolution… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …and security compliance. + Technical Support & Problem Resolution: Deliver outstanding Tier 1 - Tier 3 support, diagnosing and resolving complex ... We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image...SCI eligibility. This role is required to provide exceptional Tier 1 - Tier 3 support, managing… more