- General Dynamics Information Technology (Fort Belvoir, VA)
- … Technical Training, Certification(s) or Degree * Required Experience: with 1 + years of experience technical discipline, or the equivalent combination ... that are monitored in the help desk and the Tier level responsibilities for the systems. + Provide IT... certifications or training, or work experience. * Required Technical Skills: 1 + years of directly related… more
- Huntington Ingalls Industries (Virginia Beach, VA)
- …configurations, and support efforts + Collaborate with internal teams to support service continuity and improvement + Provide Tier 2/3-level support and ... scripts (eg, PowerShell, Bash) + Ability to perform root cause analysis, escalate technical issues appropriately, and deliver Tier 2/3 support + Strong written… more
- Virtual Service Operations (Lorton, VA)
- …configurations, and incident reports. + Provide technical guidance and mentorship to Tier 1 NOC Analysts. + Participate in on-call rotations and respond to ... network environment. Responsibilities: + Investigate and resolve escalated network issues from Tier 1 support. + Perform advanced troubleshooting for routers,… more
- M. C. Dean (Norfolk, VA)
- …system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation. + ... enhancements + Work with engineering and integrators on new system design + Provide tier II/III support for customer issues reported through the help desk + Proper… more
- CACI International (Reston, VA)
- …hands on support to a mission customer as part of a small team that provides Tiers 1 , 2, and 3 level support. You will be the primary point of contact for, and own ... the responsibility of, performing various technical support tasks involving both hardware and software items...the IT Operations Manager by understanding appropriate and applicable Tier support levels. * Escalate Tier 3… more
- Criterion Systems (Reston, VA)
- …systems security administration functions, including creating user profiles and accounts. + Provides Tier 1 and Tier 2 problem identification, diagnosis and ... tuning. + Installation, STIG hardening, patching. + Excellent troubleshooting skills and Tier 1 communication skills. + Experience developing and maintaining… more
- CAI (Richmond, VA)
- …with business units and coordinate with cross-functional teams + Provide tier 1 support for Division applications + Perform technical and application support ... requests to correct resources + Escalate complex issues to Tier 2 Service Desk resources + Provision...Excellent verbal and written communication skills to effectively convey technical information to non- technical users + Ability… more
- Defense Health Agency (Newport News, VA)
- …used to fill positions at any of the tiers listed below: + Tier 1 : $121,020 - 300,000 Apply for this Job Online ... Department of Primary Care. Work is performed with considerable freedom from technical supervision. Consultation in a specialty area is available on request. The… more
- CGI Technologies and Solutions, Inc. (Lebanon, VA)
- …protocols and circuit types (T1, DS3, OCx, Ethernet, MPLS, SD-WAN). * Experience coordinating with Tier 1 and Tier 2 carriers (AT&T, Lumen, Zayo, Verizon, ... services from carriers and vendors. * Analyze and interpret technical documentation, carrier service orders, and circuit...You are invited to be an owner from day 1 as we work together to bring our Dream… more
- General Dynamics Information Technology (Mclean, VA)
- …a passion for delivering exceptional customer service . **Key Responsibilities:** Lead, coach, and mentor Tier 1 and Tier 2 teams, fostering a culture of ... oversee our frontline IT support team. This role combines technical expertise with leadership, ensuring timely and high-quality support...Help Desk or IT Support role, with at least 1 year in a leadership or supervisory capacity, and… more